Utilize the Five9 integration to deliver smooth conversational support to customers through both modern and traditional communication channels. Key features of the Five9 integration include: · Click to Dial . Inbound call · On-Screen Caller Information · Call Mute/Unmute · Call Recordings . Call merge/Transfer . Call Notes and disposition The Five9 integration helps you: · Offer seamless experiences across channels by unifying telephony and modern digital channels in one single interface. · Boost agent productivity with complete access to customer conversations in one single thread and a single-click access to customer information.