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Easy and secure remote desktop access
Streamlined, secure remote access to systems helps agents resolve complex IT issues efficiently rather than hearing about it on calls or going through long support emails. Remote desktop apps allow IT support teams to create secure sessions to access systems remotely and troubleshoot issues with ease, all within Freshservice. Top use cases - Initiate a remote session directly from the Ticket Details page with the click of a button. - Host concurrent meetings with multiple host IDs associated with your account. - Record meetings and add the recording to a ticket for future reference.
Apps
TeamViewer V2
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Provide remote assistance to customers using TeamViewer app for Freshdesk.
Zoom V2
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Zoom integration enables agents to schedule instant Zoom meetings with customers from Freshdesk ticket.
Skype V2
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Bring the power of Skype calling and messaging into your Freshdesk account.