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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
The Azure DevOps Plugin app streamlines agent workflows directly within the Freshservice interface, offering essential features such as work item creation, connection, commenting and history viewing.
User-Friendly Interface: The app offers a mobile-optimized interface with two main tabs—Home and Connect Work Item—for easy navigation and quick access to features.
Tabs & Functionalities
Home Tab
On the home page, agents can initiate work items directly from within Freshservice A "New Work Item" button in the ticket sidebar opens a list of available work types. When clicked, this button launches a modal where users can select the project and work type for the new work item.
Connect Work Item Tab
Agents can connect existing Azure DevOps work items to any Freshservice ticket by searching the work item ID, enabling multiple work items to connect to a single ticket.
Add Comments
Users can add comments to all connected Azure DevOps work items directly within Freshservice, ensuring effective cross-platform communication.
Work Item Discussion
This feature provides a dedicated modal for viewing the history and comments of connected work items within a Freshservice ticket, accessible from the home page.
1. In the Authorization tab, Enter the Freshservice Domain Name
For example, if your Freshservice URL is https://test-example.freshservice.com, the Freshservice Domain Name should be test-example.freshservice.com
2. Enter the Freshservice API key as generated in the Freshservice account
For guidance, refer to the link: https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key-
3. Enter the Azure DevOps Domain Name
For example, if your Azure DevOps URL is https://dev.azure.com/test, the Azure DevOps Domain Name should be dev.azure.com/test
4. Enter the Azure DevOps Access token required for authentication.
For guidance, refer to the link: https://docs.microsoft.com/en-us/azure/devops/organizations/accounts/use-personal-access-tokens-to-authenticate?view=azure-devops&tabs=preview-page
5. The app is now fully functional and ready to enhance your Freshservice Tickets management experience.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
6.0
1. App platform upgrade.
2. Azure DevOps Bypass API to override mandatory fields set by custom rules for streamlined work item creation.
5.0
No release notes found
4.0
No release notes found
3.0
No release notes found
2.0
No release notes found
1.0
No release notes found
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