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Azure DevOps Plugin
Verified by FreshworksAzure DevOps Plugin allows to Create, Connect, Comment.
Published by identifyyou(about 1 month ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Azure DevOps Plugin app streamlines agent workflows directly within the Freshservice interface, offering essential features such as work item creation, connection, commenting and history viewing.
User-Friendly Interface: The app offers a mobile-optimized interface with two main tabs—Home and Connect Work Item—for easy navigation and quick access to features.
Tabs & Functionalities
Home Tab
On the home page, agents can initiate work items directly from within Freshservice A "New Work Item" button in the ticket sidebar opens a list of available work types. When clicked, this button launches a modal where users can select the project and work type for the new work item.
Connect Work Item Tab
Agents can connect existing Azure DevOps work items to any Freshservice ticket by searching the work item ID, enabling multiple work items to connect to a single ticket.
Add Comments
Users can add comments to all connected Azure DevOps work items directly within Freshservice, ensuring effective cross-platform communication.
Work Item Discussion
This feature provides a dedicated modal for viewing the history and comments of connected work items within a Freshservice ticket, accessible from the home page.
1. In the Authorization tab, Enter the Freshservice Domain Name
For example, if your Freshservice URL is https://test-example.freshservice.com, the Freshservice Domain Name should be test-example.freshservice.com
2. Enter the Freshservice API key as generated in the Freshservice account
For guidance, refer to the link: https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key-
3. Enter the Azure DevOps Domain Name
For example, if your Azure DevOps URL is https://dev.azure.com/test, the Azure DevOps Domain Name should be dev.azure.com/test
4. Enter the Azure DevOps Access token required for authentication.
For guidance, refer to the link: https://docs.microsoft.com/en-us/azure/devops/organizations/accounts/use-personal-access-tokens-to-authenticate?view=azure-devops&tabs=preview-page
5. The app is now fully functional and ready to enhance your Freshservice Tickets management experience.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshservice URL to proceed
https://
Proceed
Version History6.0 (April 2025)
1. App platform upgrade.
2. Azure DevOps Bypass API to override mandatory fields set by custom rules for streamlined work item creation.
5.0 (December 2022)
No release notes found
4.0 (October 2022)
No release notes found
3.0 (October 2022)
No release notes found
2.0 (May 2022)
No release notes found
1.0 (November 2021)
No release notes found