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ZigiOps: Freshservice ServiceNow integration

Automatically transfer Freshservice tickets into ServiceNow incidents with ZigiOps, optimizing IT service management.
Published by Zigiwave(about 1 day ago)
Version 1.0
Supported for
Visit Site To Install
OverviewInstallation InstructionsPrivacy & Security
Are you tired of the time-consuming and error-prone process of manually transferring data between Freshservice and ServiceNow? The Freshservice–ServiceNow Integration with ZigiOps is here to streamline and automate this process for you! Key Features of this app include: - Automating the transfer of Freshservice tickets into ServiceNow incidents, saving you time and effort - Simplified integration workflows with a no-code solution, making it easy for anyone to set up - Continuous synchronization and bi-directional data exchange, ensuring that your data is always up-to-date in both systems Advantages of using this app are: - Faster ticket-to-incident resolution workflows, improving efficiency and customer satisfaction - Enhanced collaboration and communication between support and development/operations teams, leading to better outcomes for your organization - Reduced manual effort, operational overhead, and risk of human error, saving you time and resources For organizations looking to optimize their IT operations and improve service management processes, the Freshservice–ServiceNow Integration with ZigiOps offers a robust, scalable, and user-friendly solution. Streamline your IT service management and enhance cross-team collaboration by installing the app now!

App Details

Categories
IT Service ManagementTicketing & Automation

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

You can see step-by-step installation instructions here: https://docs.zigiwave.com/zigiops/install

App Details

Categories
IT Service ManagementTicketing & Automation

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
FIPS 140-2
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
FIPS 140-2
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
A01:2021-Broken Access Control; A02:2021-Cryptographic Failures ; A03:2021-Injection; A04:2021-Insecure Design; A05:2021-Security Misconfiguration; A06:2021-Vulnerable and Outdated Components; A07:2021-Identification and Authentication Failures; A08:2021-Software and Data Integrity Failures ; A09:2021-Security Logging and Monitoring Failures ;A10:2021-Server-Side Request Forgery
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No

App Details

Categories
IT Service ManagementTicketing & Automation

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

Go to Developer Portal