Utilize the Genesys CTI integration to deliver smooth conversational support to customers through both modern and traditional communication channels. Key features of the Genesys CTI integration include:: - Click to Dial - Inbound call - Outbound call - On-Screen Caller Information - Call Mute/Unmute - Call Recordings/Voice Mail - Call merging - Call Notes The Genesys CTI integration helps you: 1. Offer seamless experiences across channels by unifying telephony and modern digital channels in one single interface. 2. Boost agent productivity with complete access to customer conversations in one single thread and single-click access to customer information.