IT teams can initiate conversations with requesters and resolve queries faster right from the ticket details page with the Google Hangouts and Freshservice integration. Here’s how it empowers your teams to be more efficient and productive: 1. Video chat with requesters from the ticket details page and understand the problems they are facing better. 2. Provide remote assistance to the requester, after authorization, by taking control of their device. 3. Requesters can share screens to enable agents to resolve their issues quicker. From collaboration to communication and everything in between, Google Hangouts for Freshservice helps teams collaborate flexibly and resolve tickets efficiently.

Enabling Hangouts for your Freshservice is a fairly simple process. 1.Head over to the Admin tab in your Freshservice dashboard. 2.Under the Helpdesk Productivity tab, click on the “Apps” icon and goto the “Get more Apps”. 3.When you find Google Hangouts, simply click on the icon and hit install. 4.Google Hangouts will be enabled for your service desk now.