Here is a quick step-by-step flow on how to successfully integrate & use these two apps 1. Start Installation Click the "Install" button to open the App configuration page. 2. Validate Freshservice Credentials The first tab on the configuration page is for validating Freshservice credentials. Add the domain URL and API key to validate and proceed. 3. Configure monday.com Settings Once the Freshservice connection is successful, the next step is monday.com configurations. Enter the API token to connect the application 4. Complete Installation Once the details are validated in both the tabs, click the "Install" button to complete the installation. Detailed help article on the integration: https://support.freshservice.com/en/support/solutions/articles/50000010362