Quick Toggle Ticket Type
Verified by FreshworksQuickly toggle the ticket type from Incident to Service Request and vice-versa.
Published by Freshworks(about 9 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Using this app, an agent can quickly toggle the ticket type with a single click. The option to toggle the ticket type is provided as a dedicated icon in the ticket details top navigation area.
Note:
This app will only convert ticket type ‘Incident’ to ‘Service Request’ and vice versa. It will not work for any other ticket types.
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1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and goto “Get more Apps”.
3. When you find Quick Toggle Ticket Type app, simply click on the icon and hit install.
4. You can start using the app now.
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