Key Features - Seamless Integration with Freshservice and Microsoft Teams: Connect your ticketing system with MS Teams for a unified communication experience. - Real-Time 1:1 and Group Chat Functionality: Initiate 1:1 chats with requesters or start group conversations directly from a ticket for faster collaboration. - Automatic Chat History Saving: All chat interactions are automatically saved as private notes in the ticket's conversation thread for easy reference. - Schedule Meetings Seamlessly: Organize and schedule meetings directly within the platform, streamlining coordination. - One-Click Import of Chats and Meetings: Import chats, group conversations, and meeting details into tickets as public or private notes with a single click. Advantages - Enhanced Collaboration: Real-time 1:1 and group chats enable agents and requesters to resolve issues quickly, boosting customer satisfaction. - Streamlined Workflows: Automatic saving of chat history and meeting details within tickets ensures all interactions are documented, improving accountability and traceability. - Increased Productivity: By integrating communication and meeting scheduling into one platform, your team saves time and focuses on delivering exceptional support. - Improved Accessibility: Access chats and meetings directly within Freshservice and MS Teams, eliminating the need to switch platforms. Get Started Don't let communication barriers slow down your support team. Install the MS Teams Agent Requester Chat app today to unlock enhanced collaboration, streamlined workflows, and increased productivity. Visit our help center or contact support for installation guidance.