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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Saner CVEM tool provides a smart, lightweight, multifunctional, powerful agent to manage and remediate vulnerabilities in real-time.
With the Saner CVEM integration for Freshservice, you can:
Perform Scan:
Freshservice users can initiate device scans via the Saner app.
Scan & Remediation Visibility:
Displays the date and time of the latest scan by the Saner Agent and details of the most recent remediation job executed on each device.
Cyber Hygiene Insights:
Provides a Cyber Hygiene Score for every device, along with visibility into detected vulnerabilities, misconfigurations, and anomalies.
Patch Management Capabilities:
- Apply missing patches
- Monitor remediation job status
- View a comprehensive list of installed patches
Endpoint Management Actions:
- Access the device's remote screen and terminal
- Deploy software
- Reboot the device
- Control applications (e.g., block unauthorized apps)
- Redirect users to the Saner Endpoint Management (EM) actions page to access the full suite of device management tools
Read more about SecPod Saner CVEM here: https://www.secpod.com/saner-cvem/
Note:
• You will need a SanerNow account
• You will need a SAML Key, which will be provided by SanerNow over support.
For installation, follow the instructions on the screen.
• Specify your Freshservice subdomain and API key. You can get your API key from Profile Settings at the top-right corner. Note: Please use an agent that has access to create/update assets.
• Select how often you would like to synchronize assets: synchronization can be set to Daily or Weekly, running at 0:00 hours UTC.
Devices from SanerNow will be created as assets on Freshservice.
• Assets will be created under the asset type “Computer”.
• Asset’s product will be set to “SanerNow Device”.
• The following properties will be set based on the data from SanerNow:
⁃ OS Version
⁃ Hostname
⁃ IP Address
⁃ Mac Address
• Marking any other field as mandatory is not suitable.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
5.0 (June 2025)
New User Interface:
The revamped Saner app features a modern, appealing, and user-friendly UI, enhancing the overall user experience for Freshservice users.
Perform Scan:
Freshservice users can initiate device scans via the Saner app.
Scan & Remediation Visibility:
Displays the date and time of the latest scan by the Saner Agent and details of the most recent remediation job executed on each device.
Cyber Hygiene Insights:
Provides a Cyber Hygiene Score for every device, along with visibility into detected vulnerabilities, misconfigurations, and anomalies.
Patch Management Capabilities:
- Apply missing patches
- Monitor remediation job status
- View a comprehensive list of installed patches
Endpoint Management Actions:
- Access the device's remote screen and terminal
- Deploy software
- Reboot the device
- Control applications (e.g., block unauthorized apps)
Redirect users to the Saner Endpoint Management (EM) actions page to access the full suite of device management tools
4.0 (December 2023)
Minor release:
- App icon updated.
- Middleware URL updated.
- Update the crayons library from unpkg to jsdelivr CDN
3.0 (August 2023)
Bug fixes and support/policy/terms URLs changed
2.0 (June 2023)
Bug fixes on the Ticket Detail page.
1.0 (December 2022)
No release notes found
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