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ServiceNow Connector App

Enable seamless collaboration across teams using ServiceNow for their service management.
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By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
NOTE: The App will require the purchase of the Connector App Tasks Add-on from the billing page in your account and is available only for Pro & Enterprise customers. The integration between Freshservice and ServiceNow offers service management teams enhanced visibility and efficiency when collaborating with multiple stakeholders. Admins can seamlessly create, update, and sync tickets between both systems using predefined recipes. With the Freshservice and ServiceNow integration, agents can: 1. Create and update tickets between Freshservice and ServiceNow 2. Map custom fields across both systems 3. Select tickets for sync based on specific conditions 4. Define the workspace for tickets to be added or mapped from 5. Sync conversation notes Learn more: https://support.freshservice.com/en/support/solutions/articles/50000009991
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Here is a quick step-by-step flow on how to successfully integrate & use these two apps STEP-1: Install your ServiceNow Connector app in Freshservice. STEP-2: Configure the installed ServiceNow app. Step-2.1: Choose an out-of-the-box Recipe. Step-2.2: Customize or edit the recipe to map additional fields, add conditions, etc if required. STEP-3: Understand the Overview tab to monitor usage.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
* Charges may apply from the app developer.
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