Enable seamless collaboration across teams using ServiceNow for their service management.
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OverviewReviewsHow to install?Privacy & SecurityNew
NOTE: The App will require the purchase of the Connector App Tasks Add-on from the billing page in your account and is available only for Pro & Enterprise customers.
The integration between Freshservice and ServiceNow offers service management teams enhanced visibility and efficiency when collaborating with multiple stakeholders. Admins can seamlessly create, update, and sync tickets between both systems using predefined recipes.
With the Freshservice and ServiceNow integration, agents can:
1. Create and update tickets between Freshservice and ServiceNow
2. Map custom fields across both systems
3. Select tickets for sync based on specific conditions
4. Define the workspace for tickets to be added or mapped from
5. Sync conversation notes
Learn more: https://support.freshservice.com/en/support/solutions/articles/50000009991
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Here is a quick step-by-step flow on how to successfully integrate & use these two apps
STEP-1: Install your ServiceNow Connector app in Freshservice.
STEP-2: Configure the installed ServiceNow app.
Step-2.1: Choose an out-of-the-box Recipe.
Step-2.2: Customize or edit the recipe to map additional fields, add conditions, etc if required.
STEP-3: Understand the Overview tab to monitor usage.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
This is the first version. Release notes not yet available.
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