Installing Skype app will enable the IT teams to resolve tickets much faster by initiating conversations with the requesters. The integration will enable the following: - Allows agents to communicate with requesters quickly and efficiently. - IM, audio, and video sessions can be made from within a Freshservice ticket, providing instant remote support if the requester’s mobile number is visible. - IM conversations can be saved as ticket notes, allowing contextual information to remain accessible within the ticket.