Installing Ticket time entry Customizations app will give admins option to tweak time entry properties and how add the entries on the tickets - - Make time entries non-billable by default Time entries on tickets are marked billable by default. Enabling this option would uncheck the Billable option and make all time entries non-billable by default.

1. Head over to the Admin tab in Freshservice. 2. Under the Helpdesk Productivity tab, click on the “Apps” icon and goto “Get more Apps”. 3. When you find Ticket time entry Customizations app, simply click on the icon and hit install. 4. Chose which customizations you want to apply and Click on Save.