Zoom Phone CTI for Freshservice
Verified by FreshworksEnhance your IT support operations with seamless call management using Zoom Phone CTI
Published by Freshworks(about 7 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Freshservice integration with the Zoom Phone App offers an efficient solution for efficient call management, ensuring every customer interaction is logged and accessible within Freshservice. Enhance your team's productivity and provide superior service with the Zoom Phone widget on the Freshservice dashboard.
With the Zoom Phone App on Freshservice, agents can:
- Manage inbound and outbound calls with ease through call controls
- Create new tickets or update existing ones based on the phone conversation to keep all call-related information organized and easily accessible
- Get easy access to call histories associated with every contact to deliver personalized and informed support during every call
Learn more: https://support.freshservice.com/en/support/solutions/articles/50000010452-freshservice-integration-with-zoom-phone
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Zoom Phone App Installation Guide
1. Start Installation
- Click the "Install" button to open the App configuration page.
2. Validate Freshservice Credentials
- The first tab on the configuration page is for validating Freshservice credentials.
- Add your domain URL and API key to validate and proceed.
3. Configure Zoom Phone Settings
- Install the Zoom Phone Smart App embed from the Zoom marketplace.
- In the approved domain list on the Zoom marketplace, configure the domain below
Domain: Freshservice account domain, https://d3h0owdjgzys62.cloudfront.net.
Help guide to complete the step here - https://zoomus.service-now.com/hc/en/article?id=zm_kb&sysparm_article=KB0060776#h_01GQ6108SNJH9ABD6CQBZ0TR25
4. Complete Installation
- Once the details are validated in both the tabs, click the "Install" button to complete the installation.
Detailed instructions here - https://support.freshservice.com/en/support/solutions/articles/50000010452-freshservice-integration-with-zoom-phone
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