Trusted by global brands for customer success
reporting & analytics
Freshsuccess has the most advanced reporting capabilities amongst Customer Success vendors.
With Analytics, you can delve deeper into granular details, create beautiful charts and graphs, and design informative dashboards using a point-and-click report builder.
ADMIN
You will no longer have to deal with professional services or System Integrators (SI) to make changes or adjustments to your configuration.
Take control of your customer success platform rather than depending on someone else. Most of what you need to get the job done is available right out of the box through an easy-to-use and intuitive interface.
With Freshsuccess, you get in-depth metrics about how customers are using your product or service out-of-the-box. You don't need to buy expensive add-ons to enable what is an essential feature for delivering customer success.
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Data collection |
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Segmentation |
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Reporting |
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Multi-dimensional analytics |
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Playbooks with metrics tracking |
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Deal Management |
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Meeting Management |
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Multiple health scores |
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Account hierarchy |
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Task management |
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Team performance |
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Health Scoring
Don’t settle for a “one size fits all” approach to customer health.
Incorporate your most relevant customer metrics like product usage, CSM rating, custom KPIs, NPS, and so much more. You can even use different health score configurations for your different customer segments.
INTEGRATIONS
Connect easily with popular business applications — CRM, NPS, Email, Help desk, and more with our 50+ native data integrations.
Create a complete customer success ecosystem using third-party integrations to bring company-wide customer data into Freshsuccess.
Customer Segmentation
Segment your customers based on tier, lifecycle stage, behavior, or any other metrics and attributes that you collect.
Freshsuccess lets you easily create dynamic lists of accounts and users with an intutive rule builder.
Experience the benefits of working with a solution that offers unrivaled time to value.
“In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers.”
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