Refresh 2026
At Refresh, we’re uncomplicating the path to AI service transformation. Join us to prepare your team, and your service architecture, for the AI era.
May 14, 2026 | Hudson Yards, New York City
IT leaders
Engaging breakouts
Must-attend event
What to expect
- Inspiring keynotes:
See top brands using AI to power their teams today.
See top brands using AI to power their teams today.
- Product deep dives:
Step-by-step tactics to unify service experiences.
Step-by-step tactics to unify service experiences.
- Customer spotlights:
Hear rapid-impact stories, with real metrics.
Hear rapid-impact stories, with real metrics.
- Executive access:
Connect with our C-Suite and other IT leaders.
Connect with our C-Suite and other IT leaders.
- Central location:
Located in Midtown, the venue is easily transit-accessible.
Located in Midtown, the venue is easily transit-accessible.
Why Attend
Join us at Refresh to manage enterprise complexity and cut through the noise:
Networking with 500+ IT leaders, partners, and Freshworks execs.
Hands-on training, live demos, and measurable resolution gains.
Our 2026 product roadmap for the future of unified experiences.
Exclusive event-only access to Convene Hudson Yards.
Join us at Refresh to manage enterprise complexity and cut through the noise:
Networking with 500+ IT leaders, partners, and Freshworks execs.
Hands-on training, live demos, and measurable resolution gains.
Our 2026 product roadmap for the future of unified experiences.
Exclusive event-only access to Convene Hudson Yards.
PAST SPEAKERS
Bold ideas, real talk, and straight-to-payoff strategies. Industry experts will highlight how they’re using AI to deliver efficient service, elevate employee experiences, and drive business growth.
Read bio
Dennis Woodside
CEO and President, Freshworks
Read bio
Dan Keyworth
Director, Business Technology, McLaren Racing
Agenda
Coming soon!
Trust the process—great things take time.
TESTIMONIALS
What attendees are saying
Don’t just take our word for it—hear from past attendees about their favorite parts of Refresh.
My favorite part was getting the roadmap of how the AI is being developed, and what that's going to lead to.
Philip Gardham
IT Service Manager, ArcoThis is the second one I've been to and it's brilliant. Freshworks takes the time to engage with the developer community—not something that every platform does.
Rob Lancashire
CEO, OpinyinI enjoyed networking, meeting other customers, and seeing what kind of AI you're bringing on board.
Monica Rolhan
Head of Endpoint Infrastructure, Royal Free London NHS Foundation TrustFAQs
Who should attend Refresh?
Refresh is designed for IT leaders, managers, and anyone looking to elevate their service experience with AI-powered solutions. Whether you’re a Freshworks customer, partner, or exploring new tools, you’ll walk away with valuable insights.
Is the event free to attend?
Yes! Refresh 2026 is completely free—but space is limited, so register early to secure your spot.
What can I expect from the event?
A day packed with actionable insights, hands-on demos, exclusive roadmap previews, and networking with 500+ industry leaders, Freshworks experts, and peers. Plus, exclusive event-only access to Convene Hudson Yards!
Will there be product deep dives?
Absolutely. Our product sessions will showcase real-world use cases, customer success stories, and practical strategies to improve employee experiences using Freshworks AI.
Can I schedule a meeting with a Freshworks executive?
Yes! We’re offering exclusive executive roundtable sessions where you can connect directly with Freshworks leadership. Spots are limited, so make sure to express your interest during registration.
How do I register?
Simply click the “Register” button and fill out the short form, and we will review information and get back to you. Once approved, you’ll receive a confirmation email with event details.
Refresh
2026
Join us for the uncomplicated path to AI transformation.
May 14, 2026 | Convene 30 Hudson Yards, New York City