Refresh 2026
At Refresh, we’re uncomplicating service. In a single day, we’ll show you how AI can cut complexity and boost customer and employee experience.
May 14, 2026 | Hudson Yards, New York City
What to expect
CX and IT leaders
Engaging breakouts
Must-attend event
- Inspiring keynotes:
See top brands using AI to power their teams today.
- Product deep dives:
Improve business experiences with step-by-step tactics.
- Customer spotlights:
Hear real-world success stories, with real metrics.
- Executive access:
Connect with our C-Suite and other IT and CX leaders.
- Central location:
Located in Midtown, the venue is easily transit-accessible.
Why Attend
Join us at Refresh to cut through the noise, and see results fast:
Networking with 500+ CX and IT leaders, partners, and Freshworks execs.
Hands-on training, live demos, and AI agents you can launch in minutes.
Our 2026 product roadmap for the future of best-in-class service.
And exclusive event-only access to Convene Hudson Yards.
PAST SPEAKERS
Bold ideas, real talk, and straight-to-payoff strategies. Industry experts will highlight how they’re using AI to deliver efficient service, elevate customer experiences, and drive business growth.
Dennis Woodside
CEO and President, Freshworks
Dan Keyworth
Director, Business Technology, McLaren Racing
Mika Yamamoto
Chief Integrated Customer Growth Officer, Freshworks
Agenda
Coming soon!
Trust the process—great things take time.
TESTIMONIALS
What attendees are saying
Don’t just take our word for it—hear from past attendees about their favorite parts of Refresh.
This is the second one I've been to and it's brilliant. Freshworks takes the time to engage with the developer community—not something that every platform does.
Rob Lancashire
CEO, OpinyinMy favorite part was getting the roadmap of how the AI is being developed, and what that's going to lead to.
Philip Gardham
IT Service Manager, ArcoI enjoyed networking, meeting other customers, and seeing what kind of AI you're bringing on board.
Monica Rolhan
Head of Endpoint Infrastructure, Royal Free London NHS Foundation TrustFAQs
General
Who should attend Refresh?
Refresh is designed for CX and IT leaders, customer support professionals, and anyone looking to elevate their service experience with AI-powered solutions. Whether you’re a Freshworks customer, partner, or exploring new tools, you’ll walk away with valuable insights.
Is the event free to attend?
Yes! Refresh 2026 is completely free—but space is limited, so register early to secure your spot.
What can I expect from the event?
A day packed with actionable insights, hands-on demos, exclusive roadmap previews, and networking with 500+ industry leaders, Freshworks experts, and peers. Plus, exclusive event-only access to Convene Hudson Yards!
Will there be product deep dives?
Absolutely. Our product sessions will showcase real-world use cases, customer success stories, and practical strategies to improve customer and employee experiences using Freshworks AI.
Can I schedule a meeting with a Freshworks executive?
Yes! We’re offering exclusive executive roundtable sessions where you can connect directly with Freshworks leadership. Spots are limited, so make sure to express your interest during registration.
How do I register?
Simply click the “Register” button and fill out the short form, and we will review information and get back to you. Once approved, you’ll receive a confirmation email with event details.
Refresh
2026
Make connections, bust complexity, and accelerate with Freshworks AI.
May 14, 2026 | Hudson Yards, New York City