Uncomplicate. Accelerate. Activate.
At Refresh, we’re uncomplicating service. In one day, you’ll learn how AI can defeat complexity and boost customer and employee experience.
Refresh
Europe 2025
Refresh
Europe 2025
11 June 2025
The Emirates Stadium, London | Free
What to expect
- Keynotes:
See how top brands are using AI to power their teams, today.
- Product deep dives:
Step-by-step tactics to improve business experiences.
- Customer spotlights:
Hear real-world success stories, with real metrics.
- Executive meetings:
Talk shop with Freshworks leaders in small groups.
- VIP dinner:
Mingle at the stadium’s Diamond Club with other key leaders.
300+
CX and IT Leaders
15
Engaging breakouts
1
Can't miss event
Why Attend
Join us at Refresh to cut through the noise, and see results fast:
Networking with 300+ CX and IT leaders, partners, and Freshworks execs
Hands-on training, live demos, and AI agents you can launch in minutes
Our 2025 product roadmap for the future of best-in-class service
…and an exclusive VIP tour of Emirates Stadium—yes, really
Agenda
| Speaker | Session title | Time | Location | Theme |
|---|---|---|---|---|
Speaker Dennis Woodside CEO, Freshworks Mika Yamamoto Chief Customer and Marketing Officer, Freshworks Srini Raghavan CPO, Freshworks | Session title The future of service software is uncomplicated | Time 10:10am - 11:00am BST | Location Woolwich Keynote | Theme Main stage |
Speaker Ashwin Ballal CIO, Freshworks | Session title The future of employee experience: How modernized IT operations improves both employee productivity and business efficiency | Time 11:00am - 11:45am BST | Location W Club | Theme Employee Experience |
Speaker Venki Subramanian SVP, Product Management, Freshworks | Session title Revamping customer experience with people-first AI: How teams are creatively deploying AI to boost results and experience | Time 11:00am - 11:45am BST | Location M Club | Theme Customer Experience |
Speaker Ben Collier Sr. Dir., Professional Services, Freshworks Dan Hollands Digital Operations Lead, The Christie NHS Foundation Trust | Session title Transform EX by simplifying IT: An inside look at modernizing ITSM operations with AI | Time 11:45am - 12:30pm BST | Location W Club | Theme Employee Experience |
Speaker Rob Johnson VP, Global Solution Engineering, Freshworks Simon Birch Head of Customer Experience, Hobbycraft | Session title Delivering personalized customer experience at scale: How AI-powered, integrated support reduces friction and improves CX | Time 11:45am - 12:30pm BST | Location M Club | Theme Customer Experience |
Speaker Sriram Iyer VP, Product Management, Freshworks | Session title A guide to scalable AI deployment and governance for employee service | Time 1:30pm - 2:15pm BST | Location W Club | Theme Employee Experience |
Speaker Jenny Petersen Sr. Director, Product Management, Freshworks | Session title A guide to scalable AI deployment and governance for customer service | Time 1:30pm - 2:15pm BST | Location M Club | Theme Customer Experience |
Speaker Matt Bramley Senior Solutions Engineer, Freshworks Samuel Cook Lead Solutions Engineer, Freshworks | Session title AI solutions that streamline internal processes: Improve interactions, resolve issues quickly, and enhance service with AI | Time 2:15pm - 3:00pm BST | Location W Club | Theme Employee Experience |
Speaker Gabriele Ceroni Lead Solutions Engineer, Freshworks Vignesh Natarajan Lead Solutions Engineer, Freshworks | Session title Faster, more scalable CX solutions: Improve service delivery, optimize operations, and drive customer satisfaction | Time 2:15pm - 3:00pm BST | Location M Club | Theme Customer Experience |
Speaker Matt Beane Author, The Skill Code | Session title Rethinking skills and talent strategy for the AI era | Time 1:30pm - 2:15pm BST | Location Woolwich Keynote | Theme Practical insights and Ideas |
Speaker Katie King CEO, AI in Business | Session title Stealable innovation: What customer experience leaders can learn from other sectors | Time 2:15pm - 3:00pm BST | Location Woolwich Keynote | Theme Practical insights and Ideas |
Speaker Sharon Head VP, Customer Success, Freshworks Vicki Gardner Customer Success Director, Trinity College Nigel Larkman Sr. Director of IT, Impellam Group | Session title AI and the future of work: Uncomplicating engagement and productivity | Time 3:30pm - 4:00pm BST | Location Woolwich Keynote | Theme Main stage |
FEATURED SPEAKERS
Dennis Woodside
CEO and President, Freshworks
Simon Birch
Head of Customer Experience, Hobbycraft
Mika Yamamoto
Chief Customer and Marketing Officer, Freshworks
Srini Raghavan
CPO, Freshworks
Katie King
CEO, AI in Business
Matt Beane
Author, The Skill Code
CALL FOR SPEAKERS
Take the stage
Are you building the future of CX or IT? We’d love to have you share your bold ideas, insights, and innovations at Refresh 2025.
TESTIMONIALS
What attendees are saying
Don’t just take our word for it—hear from past attendees about their favorite parts of Refresh.
This is the second one I've been to and it's brilliant. Freshworks takes the time to engage with the developer community—not something that every platform does.
Rob Lancashire
CEO, OpinyinMy favorite part was getting the roadmap of how the AI is being developed, and what that's going to lead to.
Philip Gardham
IT Service Manager, ArcoI enjoyed networking, meeting other customers, and seeing what kind of AI you're bringing on board.
Monica Rolhan
Head of Endpoint Infrastructure, Royal Free London NHS Foundation TrustFAQs
General
Who should attend Refresh?
Refresh is designed for CX and IT leaders, customer support professionals, and anyone looking to elevate their service experience with AI-powered solutions. Whether you’re a Freshworks customer, partner, or exploring new tools, you’ll walk away with valuable insights.
Is the event free to attend?
Yes! Refresh Europe is completely free—but space is limited, so register early to secure your spot.
What can I expect from the event?
A day packed with actionable insights, hands-on demos, exclusive roadmap previews, and networking with 300+ industry leaders, Freshworks experts, and peers.
Plus, an exclusive tour of Emirates Stadium!
Will there be product deep dives?
Absolutely. Our product sessions will showcase real-world use cases, customer success stories, and practical strategies to improve customer and employee experiences using Freshworks AI.
Can I schedule a meeting with a Freshworks executive?
Yes! We’re offering exclusive executive roundtable sessions where you can connect directly with Freshworks leadership. Spots are limited, so make sure to express your interest during registration.
How do I register?
Simply click the “Save my spot” button and fill out the short form. You’ll receive a confirmation email with event details.
Refresh
Europe 2025
Make connections, bust complexity, and accelerate with Freshworks AI.
11 June, 2025 | The Emirates Stadium, London
Sponsors
Meet our sponsors
Great experiences don't happen alone. A big thank you to our incredible sponsors who are helping shape the future of uncomplicated, AI-powered service.
Gold
Platinum
Silver
Their innovations, expertise, and support make Refresh 2025 possible. Want to join this lineup of industry leaders? Email us to learn more about sponsorship opportunities