Refresh 2025 North America
At Refresh, we’re uncomplicating service. In one day, you’ll learn how AI can defeat complexity and boost customer and employee experience.
November 13, 2025 | Oracle Park, San Francisco
What to expect
400+
IT and CX leaders
15
Engaging breakouts
1
Can’t miss event
- Keynotes:
See top brands using AI to power their teams, today, not someday.
- Product deep dives:
Improve business experiences with step-by-step tactics.
- Customer spotlights:
Hear real-world success stories, with real metrics.
- Executive access:
Connect directly with our C-Suite leaders one on one.
- Private venue:
Skyboxes to field, Oracle Park is exclusively ours for the day.
Why Attend
Join us at Refresh to cut through the noise, and see results fast:
Networking with 400+ CX and IT leaders, partners, and Freshworks execs
Our 2026 product roadmap for the future of best-in-class service
Exclusive event-only access to Oracle Park
FEATURED SPEAKERS
Bold ideas, real talk, and straight-to-payoff strategies. Industry experts will highlight how they’re using AI to deliver efficient service, elevate customer experiences, and drive business growth.
Dennis Woodside
CEO and President, Freshworks
Mika Yamamoto
Chief Customer and Marketing Officer, Freshworks
Agenda
Coming soon!
Trust the process—great things take time.
TESTIMONIALS
What attendees are saying
Don’t just take our word for it—hear from past attendees about their favorite parts of Refresh.
This is the second one I've been to and it's brilliant. Freshworks takes the time to engage with the developer community—not something that every platform does.
Rob Lancashire
CEO, OpinyinMy favorite part was getting the roadmap of how the AI is being developed, and what that's going to lead to.
Philip Gardham
IT Service Manager, ArcoI enjoyed networking, meeting other customers, and seeing what kind of AI you're bringing on board.
Monica Ralhan
Head of Endpoint Infrastructure, Royal Free London NHS Foundation TrustFAQs
General
Who should attend Refresh?
Refresh is designed for CX and IT leaders, customer support professionals, and anyone looking to elevate their service experience with AI-powered solutions. Whether you’re a Freshworks customer, partner, or exploring new tools, you’ll walk away with valuable insights.
Is the event free to attend?
Yes! Refresh North America is completely free—but space is limited, so register early to secure your spot.
What can I expect from the event?
A day packed with actionable insights, hands-on demos, exclusive roadmap previews, and networking with 400+ industry leaders, Freshworks experts, and peers. Plus, exclusive event-only access to Oracle Park!
Will there be product deep dives?
Absolutely. Our product sessions will showcase real-world use cases, customer success stories, and practical strategies to improve customer and employee experiences using Freshworks AI.
Can I schedule a meeting with a Freshworks executive?
Yes! We’re offering exclusive executive roundtable sessions where you can connect directly with Freshworks leadership. Spots are limited, so make sure to express your interest during registration.
How do I register?
Simply click the “Save my spot” button and fill out the short form. You’ll receive a confirmation email with event details.
Refresh
North America
Make connections, bust complexity, and accelerate with Freshworks AI.
November 13, 2025 | Oracle Park, San Francisco