Jeremy is a technology leader and Solutions Engineering Manager at Freshworks. With over 17 years of experience at organizations like Salesforce, he specializes in architecting practical AI solutions that drive measurable business value and building high-performance technical teams.

Jim Kowalczyk is an Information Services operations leader with extensive experience in IT service management, customer support, and operational transformation. As Head of IS Operations at Piedmont Healthcare, Jim focuses on improving the customer experience, strengthening service delivery, and modernizing ITSM processes and technologies. He brings a practical, people-centered approach to leading teams, improving operations, and translating technology initiatives into measurable business value.

Tim Gates is a senior technology executive with over 30 years of experience in IT, including more than 20 years in technology leadership. He has held executive leadership roles at American Residential Services (Vice President, IT Operations), Methodist Le Bonheur Healthcare (Vice President and Chief Technology Officer), Orlando Health (Chief Technology Officer), and Surgical Care Affiliates (Vice President and Chief Technology Officer), guiding organizations through modernization, growth, and acquisition integration. Tim brings a practical, collaborative approach to aligning technology with business goals, building strong teams, and improving the experience of patients, customers, and employees. He holds a master’s degree in Information Technology, a bachelor’s degree in Computer Science, the Certified Healthcare CIO designation, and the Microsoft Certified: Azure AI Fundamentals certification. Based in Memphis, Tennessee, Tim and his wife have three children. Outside of work, he enjoys hunting, running, and fishing.