Refresh Roadshow Atlanta

Cut friction. Put agentic AI to work.

Join us at The Tess Hotel in the heart of Buckhead, steps from Buckhead Village District shopping and dining. See how teams cut operational friction to unlock agility, speed, and rapid innovation across the business.

October 29, 2026 | 2:30 p.m. - 6:00 p.m.

Request a spot

What to expect

Vision

Hear IT leaders and industry analysts make the case for why the enterprise moves at IT's speed.

Real-world examples

Get inspired by peers who have seized a more strategic role by cutting friction within IT and across the organization.

Practical masterclass

Leave with proven strategies to solve real business problems to take back to your team.

Freshworks POV

Learn the vision and the playbook for unifying service, operations, assets, and knowledge on one AI-powered platform.

Why attend

Get inspired

Are you being asked to lead your company’s AI transformation? Move from AI experimentation to real impact, for your team and your business.

Get smart

Hear where AI is delivering value in service and enabling preventive operations.

Get started

Chart your own path to cut friction across IT and every department with AI-powered service operations.

Get connected

Join fellow Senior Directors, VPs, and C-suite leaders for high-value peer networking in Atlanta.

SPEAKERS

Backed by voices shaping the future of service

Powerful ideas, real talk, and pragmatic guidance. Speakers share what it takes to improve service, elevate employee experiences, and drive business growth.

Jeremy Minich

Solution Engineering Manager, Freshworks

Jeremy Minich

Solution Engineering Manager, Freshworks

Jeremy is a technology leader and Solutions Engineering Manager at Freshworks. With over 17 years of experience at organizations like Salesforce, he specializes in architecting practical AI solutions that drive measurable business value and building high-performance technical teams.

Mike Stevenson

VP of Americas Enterprise Sales, Freshworks

Mike Stevenson

VP of Americas Enterprise Sales, Freshworks

Drawing on nearly two decades of experience, Mike bridges the gap between complex AI capabilities and actionable business results. He is passionate about human-centered technology integration, helping enterprise teams solve real-world problems and move at the speed of modern IT.

Nadeen Kabbani

Programs and Engagement Manager, Freshworks

Nadeen Kabbani

Programs and Engagement Manager, Freshworks

Nadeen has been at Freshworks for over 6 years and supports the CRO as a Programs and Engagement Manager. She started at Freshworks as a CSM, then moved to enablement, where she found her passion for being the center of attention. She previously worked at a chatbot startup that was acquired by Freshworks back in 2020!

Agenda

TimeSession details

Time

2:00PM

30 minutes

Session details

Registration

Badge pick-up and registration

Time

2:30PM

75 minutes

Session details

Keynote

Executive leadership presentation on modernizing IT service operations, featuring enterprise insights and customer success stories.

Time

3:45PM

60 minutes

Session details

AI transformation workshop

Workshop

An interactive session designed to drive peer-to-peer learning and applied thinking led by Freshworks’ Solution Engineering team.

Time

4:45PM

60 minutes

Session details

Rooftop reception

Networking

Conclude the day at the Tesserae Rooftop Restaurant with direct peer networking, craft cocktails, and premium culinary offerings overlooking the Atlanta skyline.

Frequently Asked Questions

Who should attend Refresh Roadshow?

This roadshow is designed for IT Directors, VPs of Infrastructure & Operations, Chief Information Officers, and Enterprise Technology Leaders seeking to optimize service operations.

Is Refresh Roadshow free to attend?

Refresh Roadshow is free to attend for qualified enterprise IT executives, but registration requires confirmation due to capacity constraints.

Join us in Atlanta

Request a spot