Refresh Roadshow
Hosted aboard The Odyssey on the Chicago River, this half-day Refresh experience pairs strategic IT-focused sessions with sweeping riverfront views. Join enterprise leaders to connect, relax on the water, and see how teams cut operational friction to unlock agility, speed, and rapid innovation across the business.
Chicago | October 22, 2026 | 12:00pm - 4:30pm
What to expect
Vision
Hear IT leaders and industry analysts make the case for why the enterprise moves at IT's speed.
Real-world examples
Get inspired by peers who have seized a more strategic role by cutting friction within IT and across the organization.
Practical masterclass
Leave with proven strategies to solve real business problems to take back to your team.
Freshworks POV
Learn the vision and the playbook for unifying service, operations, assets, and knowledge on one AI-powered platform.
Why attend
Are you being asked to lead your company’s AI transformation? Move from AI experimentation to real impact, for your team and your business.
Chart your own path to cut friction across IT and every department with AI-powered service operations.
Join fellow Senior Directors, VPs, and C-suite leaders for high-value peer networking on the Chicago River.
Frequently Asked Questions
This roadshow is designed for IT Directors, VPs of Infrastructure & Operations, Chief Information Officers, and Enterprise Technology Leaders seeking to optimize service operations.
Refresh Roadshow is free to attend for qualified enterprise IT executives, but registration requires confirmation due to capacity constraints.
The vessel will be docked during lunch, presentations, and the workshop, don’t be concerned if you need to arrive late or slip away early. We’ll enjoy sailing on the Chicago River during the afternoon reception only.