Mark Ripley leads mid-market sales and sales development for North America at Freshworks, having previously built sales teams at New Relic and Insightly.

Payal is the Senior Director, Solution Engineering at Freshworks. She oversees the Americas solutions engineering team that provide innovative solutions for customers leveraging the Freshworks platform. A veteran of solution engineering strategies, she builds high-performing teams that align with GTM sales strategies, and partners with sales and product leaders to help accelerate and drive company growth. As President and Co-Founder of Freshworks WISE, she champions the development and advancement of women in solution engineering through impactful programs and community building.

Patrick Rhoads is a Solutions Engineer at Freshworks, specializing in employee experience, customer experience, and the application of AI to help teams operate more efficiently. Over the past four years, he has partnered with strategic customers to design and deliver solutions that drive real business value. He focuses on helping organizations streamline workflows, improve service delivery, and unlock the full potential of the Freshworks platform.