OCTOBER 2026

Refresh Virtual Summit

Where coordinated action takes shape. Join us to see how teams cut friction across the enterprise and unlock agility, speed, and innovation for every team.

October 8, 2026 at 10 a.m. IST | 10 a.m. BST | 10 a.m. PDT

What to expect

Vision

Hear IT leaders and industry analysts make the case for why the enterprise moves at IT's speed.

Real-world examples

Get inspired by peers who have seized a more strategic role by cutting friction within IT and across the organization.

Practical masterclass

Leave with proven strategies to solve real business problems to take back to your team.

Freshworks POV

Learn the vision and the playbook for unifying service, operations, assets, and knowledge on one AI-powered platform.

Why attend

Move from AI experimentation to real impact, for your team and your business.

Hear where AI is delivering value in service and enabling preventive operations.

Chart your own path to cut friction across IT—and the broader business with AI-powered service operations.

No travel, no cost—just ideas and lessons you can apply immediately to your own business.

Past speakers

Backed by voices shaping the future of service

Bold ideas, real talk, and pragmatic guidance. Industry experts highlight how they’re delivering efficient service, elevating employee experiences, and driving business growth.

Dennis Woodside

CEO and President, Freshworks

Dennis Woodside is the CEO and President of Freshworks and has over two decades of technology leadership experience, including prior C-suite roles at Impossible Foods, Dropbox, and Motorola Mobility.

Bryan McCann

Technical Staff Manager, Anthropic

Bryan McCann manages a research team at Anthropic, focusing on post-training frontier Claude models for knowledge work. He is presently a board director at you.com, the AI Search company he co-founded in 2020.

Julie Mohr

Principal Analyst, Forrester

Julie Mohr serves IT service management (ITSM) and enterprise service management (ESM) professionals supporting the transformation of IT operations into forward-thinking, customer-centric, results-driven service organizations.

Frequently Asked Questions

Virtual Summit is built for IT leaders managing tool sprawl, fragmented data, and operational drag. Whether you’re stuck in the stack or already thinking beyond IT and want to go further, you’ll leave with practical guidance to bring back to your own team.

No. Virtual Summit explores what IT leaders are actually living through, and the challenges that stand in the way of IT leading the business. Expect peer stories, executive roundtables, and outside perspectives on where the industry is headed, shaped by what we're seeing across thousands of IT teams doing this work every day.

Simply click the “ Register now ” button and fill out the short form. You’ll receive a confirmation email with event details.