Uncomplicate. Accelerate. Activate.
Outdated, outsized software providers have slowed companies down for decades. But at Refresh Virtual Summit, learn how Freshworks helps companies recognize ROI today, not someday.
Refresh
Virtual Summit
Refresh
Virtual Summit
Available On-demand
What to expect
- Product roadmap reveals:
See what’s next in AI-powered service
- Can’t miss keynotes:
Industry leaders powering people and reshaping work with AI
- Dynamite demos:
Freshworks AI features for efficiency, automation, and productivity
- Customer spotlights:
Hear real-world success stories—with real success metrics
3,500+
CX and EX attendees worldwide
250
Minutes of valuable content
1
Essential event
Why Attend
Refresh Summit is the premier event for CX, IT, and business leaders who are ready to cut through the AI noise and see results fast.
Join us for:
AI sneak peeks: Get a first look at Freshworks’ latest AI innovations
Actionable AI strategies: Cut complexity, increase efficiency, and scale easier
100% virtual & free: No travel, no cost—just expert insights you can apply right away.
Your customers and employees expect great experiences, and this event will help you deliver them.
Agenda
Learn today, implement tomorrow
| Speaker | Session Title | Session Type | Track |
|---|---|---|---|
Speaker Dennis Woodside CEO, Freshworks Mika Yamamoto Chief Customer and Marketing Officer, Freshworks Srini Raghavan CPO, Freshworks | Session Title The future of service software is uncomplicated | Session Type Keynote | Track Main stage |
Speaker Ashwin Ballal CIO, Freshworks | Session Title The future of employee experience: How modernized IT operations improves both employee productivity and business efficiency | Session Type Business Innovation | Track Employee Experience |
Speaker Venki Subramanian SVP, Product Management, Freshworks | Session Title Revamping customer experience with people-first AI: How teams are creatively deploying AI to boost results and experience | Session Type Business Innovation | Track Customer Experience |
Speaker Varun Dixit Sr. Director, Customer Success, Freshworks Paul Roberts Workplace Technology Architect, Itv | Session Title Transform EX by simplifying IT: An inside look at modernizing ITSM operations with AI | Session Type Customer Success Stories | Track Employee Experience |
Speaker Janani Dwarakanath Sr. Director, Product Marketing, Freshworks David McDonnell Manager, Customer Care, Mark Anthony Brands | Session Title Delivering personalized customer experience at scale: How AI-powered, integrated support reduces friction and improves CX | Session Type Customer Success Stories | Track Customer Experience |
Speaker Sriram Iyer VP, Product Management, Freshworks | Session Title A guide to scalable AI deployment and governance for employee service | Session Type Demystifying AI | Track Employee Experience |
Speaker Jenny Petersen Sr. Director, Product Management, Freshworks | Session Title A guide to scalable AI deployment and governance for customer service | Session Type Demystifying AI | Track Customer Experience |
Speaker Payal Patel Sr. Director, Solution Engineering, Freshworks Kennedy Kaufman Lead Solution Engineer, Freshworks | Session Title AI solutions that streamline internal processes: Improve interactions, resolve issues quickly, and enhance service with AI | Session Type Product Demo | Track Employee Experience |
Speaker Payal Patel Sr. Director, Solution Engineering, Freshworks Patrick Rhoads Lead Solution Engineer, Freshworks | Session Title Faster, more scalable CX solutions: Improve service delivery, optimize operations, and drive customer satisfaction | Session Type Product Demo | Track Customer Experience |
Speaker Matt Beane Author, The Skill Code | Session Title Rethinking skills and talent strategy for the AI era | Session Type Thoughtleadership | Track Practical insights and Ideas |
Speaker Tom Davenport Co-founder, RoAI Institute Laks Srinivasan Co-founder, RoAI Institute | Session Title Maximizing ROI of AI: A guide to delivering rapid impact | Session Type Thoughtleadership | Track Practical insights and Ideas |
Speaker Mika Yamamoto Chief Customer and Marketing Officer, Freshworks Roger Crown VP of Technology Operations, Marathon Health Michelle Esgar Director of Marketing & Experience, Panasonic | Session Title AI and the future of work: Uncomplicating engagement and productivity | Session Type Customer Panel | Track Main stage |
FEATURED SPEAKERS
Dennis Woodside
CEO and President, Freshworks
Michelle Esgar
Director of Marketing & Experience, Panasonic
Matt Beane
Author, The Skill Code
Mika Yamamoto
Chief Customer and Marketing Officer, Freshworks
Tom Davenport
Co-founder, RoAI Institute
Roger Crown
VP of IT, Marathon Health
FAQs
General
Who should attend the Refresh Virtual Summit?
Refresh Virtual Summit is designed for CX and IT leaders, customer support professionals, and anyone looking to elevate their service experience with AI-powered solutions. Whether you’re a Freshworks customer, partner, or exploring new tools, you’ll walk away with valuable insights.
Will there be product deep dives?
Absolutely. Our product sessions will showcase real-world use cases, customer success stories, and practical strategies to improve customer and employee experiences using Freshworks AI.
How do I register?
Simply click the “Save my spot” button and fill out the short form. You’ll receive a confirmation email with event details.
Refresh
Virtual Summit
Bust complexity, and accelerate with Freshworks AI.
Available On-demand