Activate. Accelerate. Uncomplicate.
At Refresh, we’re uncomplicating service. Join thousands of CX, IT, and business leaders for a power-packed virtual summit with actionable insights. We’ll show you how AI can cut complexity and boost customer and employee experience.
Refresh
Virtual Summit
Refresh
Virtual Summit
November 18, 2025 | 9 a.m. PDT | 10 a.m. BST | 10 a.m. IST
What to expect
- Visionary keynotes:
Hear from Freshworks leadership on how leading brands are using AI to power their teams—today, not someday
- Product deep dives:
Get a peek into new features and step-by-step tactics to improve business experiences
- Interactive demos:
See Freshworks AI in action driving efficiency, automation, and productivity
- Customer spotlights:
Hear real-world success stories backed by real metrics
- Networking and live Q&A:
Participate in live polls and giveaways, and meet fellow CX and IT leaders
3,500+
CX and IT leaders worldwide
180
Minutes of valuable content
1
Must-attend event
Why Attend
Refresh Summit is the premier event for CX, IT, and business leaders ready to cut through the noise and accelerate results.
Actionable AI strategies: Simplify complexity, boost efficiency, and scale faster
Networking opportunities: Connect with CX and IT leaders, partners, and Freshworks executives
Hands-on learning: Training, live demos, and AI agents you can launch in minutes
Future vision: An exclusive look at our 2026 product roadmap for best-in-class service
100% virtual & free: No travel, no cost—just practical insights you can apply immediately
Agenda
Coming soon!
Trust the process—great things take time.
FEATURED SPEAKERS
Bold ideas, real talk, and straight-to-payoff strategies. Industry experts will highlight how they’re using AI to deliver efficient service, elevate customer experiences, and drive business growth.
Dennis Woodside
CEO and President, Freshworks
Mika Yamamoto
Chief Customer and Marketing Officer, Freshworks
Srini Raghavan
CPO, Freshworks
Payal Patel
Sr. Director, Solution Engineering
FAQs
General
Who should attend Refresh Virtual Summit?
Refresh Virtual Summit is designed for CX and IT leaders, customer support professionals, digital transformation teams, and anyone interested in elevating service delivery through AI-powered solutions. Whether you're a Freshworks customer, partner, or exploring new tools, you’ll leave with practical takeaways.
Will there be product deep dives?
Absolutely. Our product sessions will showcase real-world use cases, customer success stories, and practical strategies to improve customer and employee experiences using Freshworks AI.
Will the sessions be recorded?
Yes. All sessions will be recorded and available on-demand after the event for registered attendees.
How do I register?
Simply click the “Register” button and fill out the short form. You’ll receive a confirmation email with event details.
Refresh
Virtual Summit
Make connections, bust complexity, and accelerate with Freshworks AI.
November 18, 2025 | 9 a.m. PDT | 10 a.m. BST | 10 a.m. IST