Uncomplicate. Accelerate. Activate.
Outdated, outsized software providers have slowed companies down for decades. But at Refresh Virtual Summit, learn how Freshworks helps companies recognize ROI today, not someday.
Refresh
Virtual Summit
Refresh
Virtual Summit
June 12, 2025
9 a.m. PST | 10 a.m. BST | 10 a.m. IST
What to expect
- Product roadmap reveals:
See what’s next in AI-powered service before anyone else
- Can’t miss keynotes:
Industry leaders powering people and reshaping work with AI
- Dynamite demos:
Freshworks AI features for efficiency, automation, and productivity
- Customer spotlights:
Hear real-world success stories—with real success metrics
- Expert Q&A:
Get deeper dives and quick answers from Freshworks leaders
2,000+
CX and EX attendees worldwide
200
Minutes of valuable content
1
Essential event
Why Attend
Refresh Summit is the premier event for CX, IT, and business leaders who are ready to cut through the AI noise and see results fast.
Join us for:
AI sneak peeks: Get a first look at Freshworks’ latest AI innovations
Actionable AI strategies: Cut complexity, increase efficiency, and scale easier
Valuable connections: 2,000+ business leaders, partners, and Freshworks execs
100% virtual & free: No travel, no cost—just expert insights you can apply right away.
Your customers and employees expect great experiences, and this event will help you deliver them.
Agenda
Learn today, implement tomorrow
| Speaker | Session Title | Time | Track |
|---|---|---|---|
Speaker Dennis Woodside CEO, Freshworks Mika Yamamoto Chief Customer and Marketing Officer, Freshworks Srini Raghavan CPO, Freshworks | Session Title Opening keynote | Time 9:00am - 10:00am PST | Track Main stage |
Speaker Ashwin Ballal CIO, Freshworks | Session Title The future of employee experience: How modernized IT operations improves both employee productivity and business efficiency | Time 10:00am - 10:20am PST | Track Employee Experience |
Speaker Venki Subramanian SVP, Product Management, Freshworks | Session Title Revamping customer experience with people-first AI: How teams are creatively deploying AI to boost results and experience | Time 10:00am - 10:20am PST | Track Custom Experience |
Speaker Varun Dixit Sr. Director, Customer Success, Freshworks | Session Title Transform EX by simplifying IT: An inside look at modernizing ITSM operations with AI | Time 10:20am - 10:40am PST | Track Employee Experience |
Speaker Janani Dwarakanath Sr. Director, Product Marketing, Freshworks David McDonnell Manager, Customer Care, Mark Anthony Brands | Session Title Delivering personalized customer experience at scale: How AI-powered, integrated support reduces friction and improves CX | Time 10:20am - 10:40am PST | Track Custom Experience |
Speaker Venkat Balasubramanian SVP, Product Management, Freshworks | Session Title A guide to scalable AI deployment and governance for employee service | Time 10:40am - 11:00am PST | Track Employee Experience |
Speaker Jenny Petersen Sr. Director, Product Management, Freshworks | Session Title A guide to scalable AI deployment and governance for customer service | Time 10:40am - 11:00am PST | Track Custom Experience |
Speaker Payal Patel Sr. Director, Solution Engineering, Freshworks Kennedy Kaufman Lead Solution Engineer, Freshworks | Session Title AI solutions that streamline internal processes: Improve interactions, resolve issues quickly, and enhance service with AI | Time 11:00am - 11:20am PST | Track Employee Experience |
Speaker Nicole Fernandez Manager, Solution Engineering, Freshworks Patrick Rhoads Lead Solution Engineer, Freshworks | Session Title Faster, more scalable CX solutions: Improve service delivery, optimize operations, and drive customer satisfaction | Time 11:00am - 11:20am PST | Track Custom Experience |
Speaker Matt Beane Author, The Skill Code | Session Title Rethinking skills and talent strategy for the AI era | Time 10:40am - 11:00am PST | Track Practical insights and Ideas |
Speaker Tom Davenport Co-founder, Return on AI Institute Laks Srinivasan Co-founder, Return on AI Institute | Session Title Maximizing ROI of AI: A guide to delivering rapid impact | Time 11:00am - 11:20am PST | Track Practical insights and Ideas |
Speaker Mika Yamamoto Chief Customer and Marketing Officer, Freshworks Roger Crown VP of Technology Operations, Marathon Health, Marathon Health Michelle Esgar Director of Marketing & Experience, Panasonic | Session Title AI and the future of work: Uncomplicating engagement and productivity | Time 11:20am - 12:00pm PST | Track Main stage |
FEATURED SPEAKERS
Dennis Woodside
CEO and President, Freshworks
Michelle Esgar
Director of Marketing & Experience, Panasonic
Matt Beane
Author, The Skill Code
Mika Yamamoto
Chief Customer and Marketing Officer, Freshworks
Tom Davenport
Co-founder, Return on AI Institute
Roger Crown
VP of IT, Marathon Health
FAQs
General
Who should attend the Refresh Virtual Summit?
Refresh Virtual Summit is designed for CX and IT leaders, customer support professionals, and anyone looking to elevate their service experience with AI-powered solutions. Whether you’re a Freshworks customer, partner, or exploring new tools, you’ll walk away with valuable insights.
Is the event free to attend?
Yes! Refresh Virtual Summit is completely free—but session space is limited, so register early to secure your spot.
What can I expect from the event?
A day packed with actionable insights, hands-on demos, exclusive roadmap previews, and networking with 2K+ industry leaders, Freshworks experts, and peers. Plus, exciting product announcements!
Will there be product deep dives?
Absolutely. Our product sessions will showcase real-world use cases, customer success stories, and practical strategies to improve customer and employee experiences using Freshworks AI.
How do I register?
Simply click the “Save my spot” button and fill out the short form. You’ll receive a confirmation email with event details.
Refresh
Virtual Summit
Make connections, bust complexity, and accelerate with Freshworks AI.
June 12, 2025
Virtual | 9 a.m. PST | 10 a.m. BST | 10 a.m. IST