See how Freshdesk Omni transforms customer service in just 30 minutes today
- Start resolving request instantly with out-of-the-box AI Agents
- Deliver AI-powered service across email, chat, phone, and messaging apps
- Help human agents resolve faster with AI Copilot in one omnichannel workspace
60%improved agent productivity with Freddy AI Copilot*
97%omnichannel first contact resolution rate*
225%ROI based on a Forrester study*
*Stats based on findings from the 2025 Customer Service Benchmark Report.
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Outcomes that matter
54%
Queries resolved with AI
"Freshworks is easy to understand and makes sense to agents."
Justin Levitz
75%
First-contact resolution rate
"We needed a tool that would allow us to deliver white-glove customer support at scale."
Frank Servidio
69%
Reduction in average resolution time
"I had team members who weren’t comfortable at all with emails. With Freddy AI, they’ve gained so much confidence."
Keira Hayter
30%
Queries handled by AI
"It (Freddy AI Copilot) was truly a game-changer for the team."
Simon Birch
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