Free helpdesk software, big business results

Get the essentials of efficient customer service with the Freshdesk Free plan: live chat, powerful ticketing, time-saving automations, and an easy-to-use unified workspace. Higher CSAT, here we come!

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TRUSTED BY 74,000+ BUSINESSES WORLDWIDE

Take a big step forward to enterprise-level support—for free

Convert emails to tickets

Automatically convert all emails from your customers to tickets and respond to them faster. Never miss another email in the clutter.

Optimize team performance

Use Freshdesk’s built-in reports to track team performance, customer satisfaction, and identify your biggest bottlenecks.

Support on social media

Connect with your customers where they are. Convert social posts into tickets and respond to them right from your helpdesk.

Automate ticket routing

Built-in ticket routing automations get the right issues to the right team member, balance workloads, and ensure all customers get help.

Integrate productivity

Integrate everything your support team needs into your helpdesk, from MS Teams and Slack to Shopify and WhatsApp.

Share the knowledge

With a knowledge base, your customers and agents can find answers 24/7, at their convenience.

Recommended by leading industry experts

The free helpdesk with enterprise capability, but not complexity

Unify channels, up-level support

Freshdesk saves time and improves efficiency by bringing all customer communications into one clean, easy-to-use tool. Email, social, phone, and messaging—all accounted for, all quickly solved.

Amplify your team with AI

From always-on chatbots to proactive insights, Freshdesk offers ways of putting cutting-edge AI to work for your team. Beat busywork, boost morale, and get more done.

Info collected, CSAT boosted

Hunting for information wastes agents’ time and frustrates customers, but Freshdesk puts all of your customer info on one screen. Less tab-switching, faster service, happier customers!

Say goodbye to manual ticketing

Freshdesk lets you automatically assign phone calls, chat messages, and tickets to the right agents in your team, intelligently and effortlessly.

Why our customers love us

We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.

freshdesk-free-helpdesk-software-b-testimonials-testimonial-card-personHead of Customer Services, Hamleys

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We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

freshdesk-free-helpdesk-software-b-testimonials-testimonial-card-personDirector, Technology Support Services

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We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs.

freshdesk-free-helpdesk-software-b-testimonials-testimonial-card-personMarketing Manager Online

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Try the quick-ROI helpdesk—for free

Top-ranked usability, drag-and-drop workflows, time-saving ticketing, and easier collaboration. What are you waiting for? 14 days, no credit card required, no strings attached.

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