Free helpdesk software to get started

Organize customer support for your team. $0 for 1-2 agents for 6 months

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TRUSTED BY 50,000+ BUSINESSES WORLDWIDE

Features built for growing teams

Unified inbox for all channels

Email, chat, messaging, and social tickets in one inbox. Organize everything in one place. Agents see complete history without tool-switching.

Intelligent automation

Auto-assign tickets by skills and availability. Apply SLAs and categorization automatically. Your agents resolve instead of managing the queue.

Seamless team collaboration

Assign tickets to team members, add internal notes, and collaborate on complex issues without leaving the inbox. Keep all conversations in context for faster, more informed resolutions.

Customer insights and self-serve

Complete customer history in one view. Knowledge base for self-service answers. Reduce ticket volume and free agent time for complex problems.

Performance metrics and reporting

Track first response time, resolution time, satisfaction, and agent productivity. Identify bottlenecks and make decisions to improve performance.

Integrations you need

Connect with CRM, payment tools, and business apps you use. Agents get complete context automatically. No data silos, no manual work.

Recommended by leading industry experts

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Why teams choose Freshdesk

Uncomplicated Solutions

Freshdesk is easy to use, own, scale and faster to provide impact. Switch on new channels in minutes and set up workflows and automations with unmatched flexibility as you scale.

Unified Experiences

Freshdesk unifies channels, AI, customer insights, team collaboration, and actions into one place so agents are ready to resolve.

People-First AI

People-first AI works across your service journey - fully automating up to 80% queries, analyzing sentiment in real-time, assisting agents, and sharing proactive insights so you can fix root causes.

Why our customers love us

We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.

Vaughan PotterHead of Customer Services, Hamleys

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