Free AI ticketing tool for modern support teams

Stop juggling email inboxes and spreadsheets. Freshdesk brings every conversation into one workspace, so your team resolves faster with AI assistance, all from day one. No complex setup needed.

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*Free for a limited period of 6 months

Everything you need to provide seamless customer service

Unified inbox for all channels

Email, chat, messaging, and social tickets in one inbox. Organize everything in one place. Agents see complete history without tool-switching.

Intelligent automation

Auto-assign tickets by skills and availability. Apply SLAs and categorization automatically. Your agents resolve instead of managing the queue.

Seamless team collaboration

Assign tickets to team members, add internal notes, and collaborate on complex issues without leaving the inbox. Keep all conversations in context for faster, more informed resolutions.

Customer insights and self-serve

Complete customer history in one view. Knowledge base for self-service answers. Reduce ticket volume and free agent time for complex problems.

Performance metrics and reporting

Track first response time, resolution time, satisfaction, and agent productivity. Identify bottlenecks and make decisions to improve performance.

Integrations you need

Connect with CRM, payment tools, and business apps you use. Agents get complete context automatically. No data silos, no manual work.

Why businesses choose Freshdesk

Uncomplicated Solutions

Freshdesk is easy to use, own, scale and faster to provide impact. Switch on new channels in minutes and set up workflows and automations with unmatched flexibility as you scale.

Unified Experiences

Freshdesk unifies channels, AI, customer insights, team collaboration, and actions into one place so agents are ready to resolve.

People-First AI

People-first AI works across your service journey - fully automating up to 80% queries, analyzing sentiment in real-time, assisting agents, and sharing proactive insights so you can fix root causes.

Recommended by leading industry experts

Why our customers love us

Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.

Robert EverettDirector of IT

We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

Charles CooperDirector, Technology Support Services

Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.

Paul SchwartzBusiness Applications Coordinator

The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.

Tyler NaceEngineering and Design Services Manager

Security you can trust

TRUSTED BY 74,000+ BUSINESSES WORLDWIDE

Automate up to 80% of queries and free up your team for issues that need them

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