Happyfox vs. Freshdesk—basic ticketing vs. full-featured helpdesk
Happyfox has done a lot for such a small company, and they’re fine for basic ticketing. But what if you need well-tested, advanced features like self-service, searchable articles, and Facebook integration? You’ll want to consider Freshdesk.
And does your support team need a power-up? Happyfox doesn’t have AI—or a free trial.
Try Freshdesk for free
Freshdesk vs HappyFox
Function | Freshdesk | happyfox |
|---|---|---|
AI text summarization | ||
AI text generation | ||
Intelligent routing | ||
Voice support | ||
Self-service | ||
Personalization | ||
3,000+ G2 reviews |
Freshdesk: great support any time, on any channel
To manage growth, Freshdesk lets you offer seamless support via email, portals, social, or your knowledge base. And unlike Happyfox, you can help customers, resolve tickets, and augment your team, with AI agents you can launch in minutes.
Recommended by leading industry experts
Powering 68,000+ businesses worldwide
We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.
We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.
We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs.
Freshdesk combines best-in-class ticketing, self-service, and reporting.
Products
Freshdesk
Growth Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer intuitive, industry-leading support | Pro Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanismsMost popular | Enterprise Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more | |
|---|---|---|---|
Help Desk and Ticketing | |||
Ticketing | |||
Shared inbox | |||
Threads and tasks | |||
Customer portal | |||
Multilingual Help Desk | |||
Collaborators | 5,000 collaborators included | 5,000 collaborators included | |
Freddy AI Agent | |||
Email AI Agent* | |||
* First 500 sessions included. $49 per 100 sessions | |||
Freddy AI Copilot | |||
Analytics | |||
Self Service | |||
Routing and SLA | |||
Administration and Security | |||
Extend the power of Freshdesk | |||
Sign up for Freshdesk today
14-day free trial. No credit card required. No strings attached.