Declutter your help desk, manage your growth.

Resolve faster and delight quicker with Freshdesk, the only helpdesk software you need. With intelligent ticket routing and easy collaboration, your team can focus on the right things, be more productive, and deliver great service as you grow.

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TRUSTED BY 75,000+ BUSINESSES WORLDWIDE

Engage in customer conversations — anytime, anywhere

Offer real-time assistance remotelyAutomate routine workflowsDeflect common customer questionsGather insights effortlessly

Offer real-time assistance remotely

Manage conversations across email, chat, phone, web, and social media on your helpdesk from wherever you are - all you need is a laptop or a cellphone.

Offer real-time assistance remotely

Freshdesk combines best-in-class ticketing, self-service, and reporting.

Products

    Growth
    Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer intuitive, industry-leading support
    $15/agent/month, billed annually
    Try it free
    Pro
    Most popular
    Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms
    $49/agent/month, billed annually
    Try it free
    Enterprise
    Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more
    $79/agent/month, billed annually
    Try it free

    Help Desk and Ticketing

    Ticketing

    Shared inbox

    Threads and tasks

    Customer portal

    Multilingual Help Desk

    Collaborators

    5,000 collaborators included

    5,000 collaborators included

    Freddy AI Agent

    AI

    Email AI Agent*

    *

    First 500 sessions included. $49 per 100 sessions

    Freddy AI Copilot

    AI

    Freddy AI Insights

    AI

    Analytics

    Self Service

    Routing and SLA

    Administration and Security

    Extend the power of Freshdesk

    Start free. Scale as you grow

    $0 for 1-2 agents for 6 months

    Perfect for small teams, the free program includes essential helpdesk features such as ticketing, a knowledge base, and pre-built reports to help you resolve issues faster and scale as you grow. 

    No credit card required. 24x5 support.

    Sign up

    Why choose Freshdesk?

    Get started in minutes

    Start supporting your customers in no time without requiring an expensive onboarding plan or excessive hand-holding.

    Keep your team on the same page

    Enable 1:1 or group discussions and collaborate within your team or across other teams from within Freshdesk.

    Increase your capabilities

    Boost your support strategy by integrating with 650+ apps on the Marketplace and resolve tickets more efficiently.

    Recommended by leading industry experts

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    Why our customers love us

    hamleys

    We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.

    Vaughan PotterHead of Customer Services
    Read full case study
    lesley

    We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

    Charles CooperDirector, Technology Support Services
    Read full case study
    peason

    We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs.

    Matthijs LokMarketing Manager Online

    Sign up for Freshdesk today

    14-day free trial. No credit card required. No strings attached.

    Start your free trial