Uncomplicated help desk software with built-in AI

Bring all channels, tickets, and context in one place with all the ease. Use AI to fully resolve or get experts onboard to collaborate on a query.

Try it free
hero
TRUSTED BY 74,000+ BUSINESSES WORLDWIDE

Everything your team needs to resolve faster, right where they work

Unify channelsLet AI handle the repetitiveCollaborate across teamsSee Rapid impact

Unify channels

Support customers across email, chat, phone, and messaging apps without leaving your workspace. See full customer history and context, every conversation, in one unified inbox.

Offer real-time assistance remotely

Freshdesk combines best-in-class ticketing, self-service, and reporting.

Products

    Growth
    Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
    $29/agent/month, billed annually
    Try it free
    Pro
    Most Popular
    Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting and more.
    $79/agent/month, billed annually
    Try it free
    Enterprise
    Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more.
    $119/agent/month, billed annually
    Try it free

    Omnichannel Help Desk

    Freshdesk Command Center

    Ticketing

    Customer portal and knowledge base

    Threads and tasks

    Multilingual Help Desk

    Ticket templates

    Assignment - Intelliassign, round robin, and load balanced

    Bring your own channel (BYOC)

    Bring your own telephony (BYOT)

    Skill-based ticket assignment

    Freddy AI Agent

    AI

    Conversational AI Agent*

    Vertical AI Agent*

    Agentic Workflows*

    AI Agent Studio*

    Email AI Agent*

    *

    First 500 sessions included. $49 per 100 sessions

    Freddy AI Copilot

    AI

    Freddy AI Insights

    AI

    Analytics

    Self Service

    Administration and Security

    Extend the power of your service suite

    Start free. Scale as you grow.

    $0 for 1-2 agents for 6 months

    Perfect for small teams, the free program includes essential helpdesk features such as ticketing, a knowledge base, and pre-built reports to help you resolve issues faster and scale as you grow. 

    No credit card required. 24x5 support.

    Try it free

    WHY CHOOSE FRESHDESK

    Uncomplicated Solutions

    Freshdesk is easy to use, own, scale and faster to provide impact. Switch on new channels in minutes and set up workflows and automations with unmatched flexibility as you scale.

    Unified Experiences

    Freshdesk unifies channels, AI, customer insights, team collaboration, and actions into one place so agents are ready to resolve.

    People-First AI

    People-first AI works across your service journey - fully automating up to 80% queries, analyzing sentiment in real-time, assisting agents, and sharing proactive insights so you can fix root causes.

    Recommended by leading industry experts

    fd-homepage-accolades-1
    fd-homepage-accolades-2
    fd-homepage-accolades-3
    fd-homepage-accolades-4

    Why our customers love us

    hamleys

    We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.

    Vaughan PotterHead of Customer Services
    Read full case study
    lesley

    We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

    Charles CooperDirector, Technology Support Services
    Read full case study
    peason

    We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs.

    Matthijs LokMarketing Manager Online

    Sign up for Freshdesk today

    14-day free trial. No credit card required. No strings attached.

    Try it free