AI helpdesk to resolve customer issues in under 2 minutes
Freshdesk brings ready-to-use AI, omnichannel support and advanced ticketing workflows in one helpdesk, so your team resolves faster from day one.
Up to 80%
60%
Trusted by 50,000+ businesses worldwide
Everything your team needs to resolve requests faster
Resolve requests with ready-to-launch AI Agents powered by 50+ prebuilt agentic workflows. When human touch is required, it hands off to live agents with context.
Prioritize, route and resolve requests across email, chat, SMS, and voice from a unified, AI-powered workspace, complete with customer context and history.
Loop in teammates or outside experts as collaborators, and solve complex requests with advanced ticketing workflows so multiple teams work in parallel.
Gain instant clarity on your support metrics simply by conversing with AI, and stay ahead of potential bottlenecks with proactive alerts.
Works with the tools your team already uses
Plans that scale with your team
Growth
Best suits teams that want:
Freddy AI Agent (first 500 sessions included)
Omnichannel support
Customer portal & knowledge base
Reporting & dashboards
Threads and tasks
Roles & permissions
Available add-ons
Voice add-on $15/agent/month
Additional AI Agent sessions $49/100 sessions
Day passes at $5/pass
Connector app tasks at $80/5000 tasks
MCP actions $15/1000 actions
ProMost Popular
Access to more AI and helpdesk features:
Freddy AI Agent (first 500 sessions included)
Multilingual helpdesk
Advanced analytics
Intelligent routing
External collaborators
Team availability dashboard
Available add-ons
Freddy AI Copilot $29/agent/month
Voice add-on $39/agent/month
Additional AI Agent sessions $49/100 sessions
Day passes at $10/pass
Connector app tasks at $80/5000 tasks
MCP actions $15/1000 actions
Enterprise
Access to all AI and helpdesk features:
Freddy AI Agent (first 500 sessions included)
Freddy AI Insights
Skill-based routing
Custom objects
Sandbox
Audit logs
Available add-ons
Freddy AI Copilot $29/agent/month
Voice add-on $69/agent/month
Additional AI Agent sessions $49/100 sessions
Day passes at $15/pass
Connector app tasks at $80/5000 tasks
MCP actions $15/1000 actions
SOC 2 | Type II
ISO 27001
GDPR
CCPA
Driving outcomes that make a difference
"The impact of the Freddy AI Agent has been transformative, particularly in our live chat operations."
Customer Experience Director, UPayments
75%+
conversations resolved by AI agent
"We’re developing a new vision for how to serve our customers in an AI-powered future."
SVP of Professional Services, Total Expert
248%
ROI for customer service operations
"It (Freddy AI) was truly a game-changer for the team"
Customer Service Manager, Hobbycraft
30%
conversations resolved by AI chatbot
"Our current ecosystem is very robust now, thanks to Freshdesk's capabilities."
Senior Manager Customer Support, Verteil Technologies
65%
increase in agent productivity