Stay connected with your customers using an intuitive helpdesk system
- Be where your customers are
- Automate routine workflows
- Provide customer service remotely
Everything you need to provide seamless customer service
Delight customers effortlessly
Make every agent a customer champion
Skyrocket the speed of service
Interested in evaluating Freshdesk?
Freshdesk combines best-in-class ticketing, self-service, and reporting.
Products
Growth Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer intuitive, industry-leading support | Pro Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanismsMost popular | Enterprise Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more | |
|---|---|---|---|
Help Desk and Ticketing | |||
Ticketing | |||
Shared inbox | |||
Threads and tasks | |||
Customer portal | |||
Multilingual Help Desk | |||
Collaborators | 5,000 collaborators included | 5,000 collaborators included | |
Freddy AI Agent | |||
Email AI Agent* | |||
* First 500 sessions included. $49 per 100 sessions | |||
Freddy AI Copilot | |||
Freddy AI Insights | |||
Analytics | |||
Self Service | |||
Routing and SLA | |||
Administration and Security | |||
Extend the power of Freshdesk | |||
Free program
$0 for up to two agents
Designed for you to try out Freshdesk for free for 6 months with up to two agents. Use Freshdesk’s award winning ticketing solution, knowledge base, out-of-the-box analytics, and team collaboration for free.
No credit card required. 24x5 support. *Supplemental terms apply
Sign upWhy choose Freshdesk?
Keep your team on the same page
Keep your team on the same page
Increase your capabilities
Recommended by leading industry experts
Why our customers love us
Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.
We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.
Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.
The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.
Sign up for Freshdesk today
14-day free trial. No credit card required. No strings attached.