Modern Helpdesk Software for Growing Teams

    • Retain customers with reliable service
    • Take autonomous AI agents live in minutes
    • Unify every channel in one workspace

    Try the Freshdesk solution

    No credit card required. No strings attached.

    or

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    TRUSTED BY 74,000+ BUSINESSES WORLDWIDE

    Best-in-class customer service, built in

    Go omnichannel

    Unify email, chat, social, and messaging in one workspace.

    Focus on connections

    Freddy AI resolves repetitive queries, assists agents in real-time, and delivers proactive insights.

    Scale seamlessly

    Add channels overnight and automate routing, SLAs, and workflows as you grow.

    Rising customer expectations? Meet the AI-powered service solution

    Freshdesk combines a unified command center, people-first AI that works from day one, and best-in-class ticketing. With transparent, no-surprises pricing, you always know exactly what you’re paying for.

    Products

      Growth
      Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
      $29/agent/month, billed annually
      Try it free
      Pro
      Most Popular
      Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting and more.
      $79/agent/month, billed annually
      Try it free
      Enterprise
      Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more.
      $119/agent/month, billed annually
      Try it free

      Omnichannel Help Desk

      Freshdesk Command Center

      Ticketing

      Customer portal and knowledge base

      Threads and tasks

      Multilingual Help Desk

      Ticket templates

      Assignment - Intelliassign, round robin, and load balanced

      Bring your own channel (BYOC)

      Bring your own telephony (BYOT)

      Skill-based ticket assignment

      Freddy AI Agent

      AI

      Conversational AI Agent*

      Vertical AI Agent*

      Agentic Workflows*

      AI Agent Studio*

      Email AI Agent*

      *

      First 500 sessions included. $49 per 100 sessions

      Freddy AI Copilot

      AI

      Freddy AI Insights

      AI

      Analytics

      Self Service

      Administration and Security

      Extend the power of your service suite

      Start free. Scale as you grow.

      $0 for 1-2 agents for 6 months

      Perfect for small teams, the free program includes essential helpdesk features such as ticketing, a knowledge base, and pre-built reports to help you resolve issues faster and scale as you grow. 

      No credit card required. 24x5 support.

      Try it free

      Why choose Freshdesk?

      A platform that facilitates collaboration = top customer service

      Freshdesk facilitates communication with group discussions, threads, and parent-child tickets for easier collaboration within your team or across other teams.

      Unified Experiences

      Freshdesk unifies channels, AI, customer insights, team collaboration, and actions into one place so agents are ready to resolve.

      People-First AI

      People-first AI works across your service journey - fully automating up to 80% queries, analyzing sentiment in real-time, assisting agents, and sharing proactive insights so you can fix root causes.

      Recommended by leading industry experts

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      Why our customers love us

      Brandt

      Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.

      Robert EverettDirector of IT
      Lesley

      We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

      Charles CooperDirector, Technology Support Services
      Kern

      Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.

      Paul SchwartzBusiness Applications Coordinator
      Kiewit

      The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.

      Tyler NaceEngineering and Design Services Manager

      Sign up for Freshdesk today

      14-day free trial. No credit card required. No strings attached.

      Try it freeRequest demo