Modern Helpdesk Software for Growing Teams
- Retain customers with reliable service
- Take autonomous AI agents live in minutes
- Unify every channel in one workspace
Best-in-class customer service, built in
Go omnichannel
Focus on connections
Scale seamlessly
Rising customer expectations? Meet the AI-powered service solution
Freshdesk combines a unified command center, people-first AI that works from day one, and best-in-class ticketing. With transparent, no-surprises pricing, you always know exactly what you’re paying for.
Products
Growth Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer intuitive, industry-leading support | Pro Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanismsMost popular | Enterprise Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more | |
|---|---|---|---|
Help Desk and Ticketing | |||
Ticketing | |||
Shared inbox | |||
Threads and tasks | |||
Customer portal | |||
Multilingual Help Desk | |||
Collaborators | 5,000 collaborators included | 5,000 collaborators included | |
Freddy AI Agent | |||
Email AI Agent* | |||
* First 500 sessions included. $49 per 100 sessions | |||
Freddy AI Copilot | |||
Freddy AI Insights | |||
Analytics | |||
Self Service | |||
Routing and SLA | |||
Administration and Security | |||
Extend the power of Freshdesk | |||
View all features | |||
Start free. Scale as you grow.
$0 for 1-2 agents for 6 months
Perfect for small teams, the free program includes essential helpdesk features such as ticketing, a knowledge base, and pre-built reports to help you resolve issues faster and scale as you grow.
No credit card required. 24x5 support.
Sign upWhy choose Freshdesk?
A platform that facilitates collaboration = top customer service
Everything in one centralized workspace
AI that does the mundane, so you can focus on the meaningful
Recommended by leading industry experts
Why our customers love us
Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.
We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.
Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.
The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.
Sign up for Freshdesk today
14-day free trial. No credit card required. No strings attached.