Freshdesk vs. other helpdesk software

Compared to other helpdesks, Freshdesk offers a great balance of powerful capabilities and simplicity of use—and at a straightforward price. Small and midsize businesses can offer world-class support with advanced ticketing, drag-and-drop automations, and easy integrations.

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The key helpdesk capabilities for growing business

Multi-channel supportDrag-and-drop workflowsEasy self-service

Multi-channel support

Customer history, ticketing, and teams—together in a single view, enhanced with AI. Create tickets from emails or social posts, so agents can spend more time solving problems, and less time switching tools.

Why do customers choose Freshdesk over other help desk solutions?

Transparent pricing

Pick the plan that suits your needs without worrying about any hidden charges.

Go live in no time

Our intuitive in-built onboarding process enables you to deploy in minutes.

Support at every step

Our team of experts are available to help you around the clock.

Freshdesk combines best-in-class ticketing, self-service, and reporting.

Products

Freshdesk

    Pro + AI Copilot

    Get all the benefits of the Pro plan and the Freddy AI Copilot add-on bundled together

    $78

    /agent/month, billed annually

    Try it free

    • Integrated ticketing across email and social

    • Ticket Dispatch

    • Knowledge Base

    • Ticket Trend Report

    • Out-of-the-box analytics and reporting

    • Choose your data center location

    • Team collaboration

    • 24x7 email support

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    Growth

    Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer intuitive, industry-leading support

    $15

    /agent/month, billed annually

    Try it free

    Everything in Free and...

    • Automation

    • Collision Detection

    • 1000+ marketplace apps

    • In-depth helpdesk report

    • SLA management & business hours

    • Custom Email Server

    • Custom Ticket Views

    • Custom ticket fields & status

    • Custom SSL

    • Easily track time spent by agents on tickets

    • 24x5 phone support

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    Pro

    Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms

    $49

    /agent/month, billed annually

    Try it free

    Everything in Growth and...

    • Multiple products

    • Includes up to 5000 Collaborators

    • Round-robin routing

    • Custom Roles

    • Custom objects

    • Custom Reports and Dashboards

    • Segment customers for personalized support

    • Customer journey

    • Canned forms

    • Manage versions in knowledge base

    • Community forums

    • Extendable API Limits

    • CSAT surveys & reports

    • Multiple SLA policies & business hours

    • SLA reminder & escalation

    • Multilingual knowledge base

    • Custom apps

    • Average handling Time (AHT)

    • Custom Metrics

    • Report Sharing

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    Enterprise

    Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more

    $79

    /agent/month, billed annually

    Try it free

    Everything in Pro and...

    • Unlimited products

    • Sandbox

    • Easily manage agent shifts across time zones

    • Audit log

    • Skill-based routing

    • Knowledge base approval workflow

    • Flexible knowledge base hierarchy

    • IP range restriction

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    Security you can trust

    Try the AI-powered Freshdesk

    Sign up now to see how conversational support, intelligent bots, and advanced ticketing come together on one unified platform.

    Sign up for freeRequest demo