Freshdesk vs. other helpdesk software
Compared to other helpdesks, Freshdesk offers a great balance of powerful capabilities and simplicity of use—and at a straightforward price. Small and midsize businesses can offer world-class support with advanced ticketing, drag-and-drop automations, and easy integrations.
The key helpdesk capabilities for growing business
Multi-channel support
Customer history, ticketing, and teams—together in a single view, enhanced with AI. Create tickets from emails or social posts, so agents can spend more time solving problems, and less time switching tools.
Why do customers choose Freshdesk over other help desk solutions?
Transparent pricing
Go live in no time
Support at every step
Freshdesk combines best-in-class ticketing, self-service, and reporting.
Products
Growth Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer intuitive, industry-leading support | Pro Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanismsMost popular | Enterprise Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more | |
|---|---|---|---|
Help Desk and Ticketing | |||
Ticketing | |||
Shared inbox | |||
Threads and tasks | |||
Customer portal | |||
Multilingual Help Desk | |||
Collaborators | 5,000 collaborators included | 5,000 collaborators included | |
Freddy AI Agent | |||
Email AI Agent* | |||
* First 500 sessions included. $49 per 100 sessions | |||
Freddy AI Copilot | |||
Freddy AI Insights | |||
Analytics | |||
Self Service | |||
Routing and SLA | |||
Administration and Security | |||
Extend the power of Freshdesk | |||
View all features | |||
Security you can trust
Try the AI-powered Freshdesk
Sign up now to see how conversational support, intelligent bots, and advanced ticketing come together on one unified platform.