Advanced ITAM made easier

Optimize costs, minimize issues, and automate service operations. From asset lifecycle to cloud apps, from an auto-updating CMDB to dependency mapping, manage your IT assets more efficiently with one seamless solution enhanced with AI.

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Trusted by 73,000+ businesses worldwide

Everything you need to take control of your IT assets

Inventory ManagementCMDBAsset Auto-discoveryAsset Life cycle Management

Inventory Management

Ensure operational continuity with full visibility into the IT & non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.

inventory management

Track IT assets efficiently and enhance your service delivery

Workflow Automator

Set up simple automation functions in your online IT asset management tool as well as leverage the built-in capabilities to handle all your manual efforts.

Reporting & Analytics

Identify bottlenecks, make informed decisions, monitor the cloud based ITIL asset management solution performance, and improve service delivery with predefined and custom reporting capabilities.

Contract management

Plan license purchases and detect contract infringements proactively with timely notifications. Speed up contract renewals easily by leveraging automated approval workflows

Additional features you’ll love in Freshservice

Freshservice integrates with Azure AD, Jamf, Microsoft Intune, and many other IT apps for faster time to value and increased efficiency.

Extensible

Enable enterprise-grade integrations with a marketplace approach built on an open and secure platform.

Patch Management

Stay on top of asset health with automated patch management using Automox.

Mobility

Scan assets on the go with the barcode scanners on the Freshservice mobile app.
FRESHSERVICE REVIEWS

The experts agree

Industry authorities and customers recognize Freshservice for its superior combination of built-in AI, usability, scalability, and value. 

Capterra Shortlist 2024
Gartner Peer Insights Customers choice
Leader Spring 2024
Top Rated

The do-it-all service management platform for efficiency and value

Analytics + reportsExtensible platformEasy automationsAgent productivity

Analytics + reports

Freshservice includes built-in analytics and reporting, so for tracking productivity, workload, SLA's, and more. Custom reports and dashboards are also available, from conversational prompts.

Dashboards

Enterprise power, not enterprise complexity

Quick rollout

Freshservice consistently earns high user ratings for ease of setup, customization, and admin. Upgrade your service management in days or weeks, rather than months.

Straightforward pricing

Per-agent pricing with Freshservice is simple and logical, with no hidden fees. Add on only the advanced features you need to manage growth or extend to other business teams.

Fast time to value

The 2024 Freshservice Benchmark Report showed clients achieved up to 356% ROI with Freshservice, due in part to simpler rollout and migration, and lower admin costs.

The right-sized, intelligent service management solution for the modern enterprise

Products

Freshservice

    Starter
    For small teams starting their first service desk and moving away from shared inboxes.
    $19/agent/month, billed annually
    Try it Free
    Growth
    For IT teams building foundational practices to move from reactive to streamlined service delivery.
    $49/agent/month, billed annually
    Try it Free
    Pro
    For advancing teams breaking silos and unifying service management across functions.
    $99/agent/month, billed annually
    Try it Free
    Enterprise
    Freddy AI included
    For mature IT organizations driving strategic impact with AI and enterprise-wide service excellence.
    Custom

    Get a quote tailored to your needs

    Contact us

    IT Service Management (ITSM)

    Channels - Email, Phone, Chat, Widget

    ServiceBot on Microsoft Teams and Slack

    Support Portal

    Incident Management

    Knowledge Management

    Task Management

    Occasional Agents

    CSAT Surveys

    SLA Management

    Service Catalog

    Managed Service Provider (MSP) Mode

    Problem Management

    Change Management

    Release Management

    Workload Management

    Sandbox

    AI Agents and Assistants

    Freddy AI Copilot

    $29/agent/month

    $29/agent/month

    Freddy AI Insights

    Freddy AI Agent

    IT Asset Management (ITAM)

    IT Operations Management (ITOM)

    Enterprise Service Management (ESM)

    Reporting and Analytics

    Productivity Enhancers

    Administration and Security

    Platform

    Customer Support

    Project Portfolio Management

    You're in safe hands

    SOC 2 Compliance
    GDPR Ready
    ISO

    The Freshservice impact on our customers

    Sumit kohli

    Our vision was to find a helpdesk software that was simple for the end users and yet modern. Freshservice checked what we really wanted. We have been taken care of and looked after.

    Sumit KohliEducation first
    Robert Parker

    We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art

    Robert ParkerDescartes System Group Inc.
    Jamie

    One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents

    Jamie McClennonZoopla Property Group
    Jeff Galt

    With Freshservice, the interface is smooth; everything is easy to find & categorise. We now have 8 teams using the tool and it's a breeze to use and train people.

    Jeff GaltChatham Financial

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