From Asset Chaos to Operational Clarity

Unify your hardware, software, and cloud assets into a single live system. With AI-powered Freshservice, reduce downtime, eliminate wasted spend, and make confident decisions — from day one

Trusted by 20,000+ businesses worldwide

Features
Why Freshservice
Pricing
Customers

Turn Asset Data Into Your Biggest Operational Advantage

Asset Discovery & InventoryCMDB & Dependency MappingHardware & Software ManagementLifecycle & Procurement

See Every Asset. Always.

Automatically discover and track hardware, software, cloud, and SaaS assets across your entire environment — on-prem, hybrid, or cloud. Your inventory stays accurate and audit-ready at all times, without anyone having to manually chase it down.

How Freshservice ITAM Transforms IT From Reactive to Strategic

Service Agility

Launch services faster with a real-time view of your IT estate. Reduce failed changes, assess impact instantly, and move from idea to deployment with confidence.

System Reliability

Prevent downtime with automated discovery and dependency mapping. Identify risks early, isolate issues faster, and keep critical services running without disruption.

Cost Optimization

Eliminate waste with complete asset visibility. Reclaim unused licenses, retire redundant assets, and reallocate budget toward initiatives that drive business value.

FRESHSERVICE REVIEWS

The experts agree

Industry authorities and customers recognize Freshservice for its superior combination of built-in AI, usability, scalability, and value.

Experience success with Freshservice!

On time go-live

Smooth transition for accelerated product adoption.

Realize Quick ROI from Day 1

Eﬀective onboarding with real-time training

No cost support

A 24/7 consultative approach rather than a transactional support

The right-sized, intelligent service management solution for modern MSPs

Products

	Starter Solid foundations for rapid growth $19/agent/month, billed annually Try it free	Growth Powerful capabilities and automations $49/agent/month, billed annually Try it free	Pro Unified IT service management with AI $99/agent/month, billed annually Try it free	Enterprise Freddy AI included Advanced features and customizations Custom/agent/month, billed annually Contact us
IT Service Management (ITSM)
Channels - Email, Phone, Chat, Widget
ServiceBot on Microsoft Teams and Slack
Incident Management
Knowledge Management
Task Management
Occasional Agents
CSAT Surveys
Support Portal	Includes 1 portal	Includes 1 portal	Includes up to 50 portals	Includes up to 50 portals
SLA Management
Service Catalog
Managed Service Provider (MSP) Mode
Problem Management
Change Management
Intelligent Routing - Availability & Load
Release Management
Workload Management
Experience Level Agreements (XLAs)
Sandbox
Audit Logs
Freddy AI Agent (Classic)
Conversational AI agent
Channel Availability
Enterprise Search
Freddy AI Copilot
Freddy AI Insights
IT Asset Management (ITAM)
IT Operations Management (ITOM)
Enterprise Service Management (ESM)
Reporting and Analytics
Productivity Enhancers
Administration and Security
Platform
Project Portfolio Management
Customer Support
View all features

You're in safe hands

The Freshservice impact on our customers

"Our vision was to find a helpdesk software that was simple for the end users and yet modern. Freshservice checked what we really wanted. We have been taken care of and looked after."

Sumit KohliEducation First

Sumit kohli

"We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art"

Robert ParkerDescartes System Group Inc.

Robert Parker

"One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents"

Jamie McClennonZoopla Property Group

Jamie

"With Freshservice, the interface is smooth; everything is easy to find & categorise. We now have 8 teams using the tool and it's a breeze to use and train people."

Jeff GaltChatham Financial

Jeff Galt

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