Partner Summit Brazil
Date & time: September 24, 2026 | 8:00 AM – 5:00 PM
Venue: Hilton São Paulo Morumbi
Un encuentro presencial exclusivo en São Paulo, diseñado para nuestros socios estratégicos en Brasil y el sur de América Latina, que fomentará conversaciones relevantes, conexiones auténticas y una colaboración significativa. Sin charlas genéricas, solo tiempo dedicado a los socios que realmente importan.

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Kuntal Vahalia
Senior Vice President - Global Channels & Alliances, Freshworks
Kuntal Vahalia
Senior Vice President - Global Channels & Alliances, Freshworks
Kuntal Vahalia serves as the Senior Vice President of Partnerships at Freshworks, bringing over two decades of experience in scaling SaaS companies through robust partner ecosystems and go-to-market strategies. At Freshworks, Vahalia collaborates closely with the go-to-market, sales, and operations teams to strengthen channel programs and accelerate growth through strategic alliances. His focus aligns directly with the company’s strategic priorities: moving upmarket, expanding momentum in Employee Experience (EX), and activating Global System Integrator (GSI) partnerships to extend reach into enterprise accounts.

Payal Patel
Senior Director, Solution Engineering
Payal Patel
Senior Director, Solution Engineering
Payal is a Sr. Director, Solution Engineering, who oversees the Americas (NA & LATAM) solutions engineering team. Her team provides innovative solutions for customers, leveraging the Freshworks platform. She helps build high-performing teams, align with GTM sales strategies, and partner with sales and product leaders to help accelerate and drive company growth.

Matt Sorenson
Senior Director, Strategic Alliances
Matt Sorenson
Senior Director, Strategic Alliances
Matt Sorenson runs Channel Sales and Partnerships for the Americas at Freshworks, focused on driving customer acquisition, growth, and service from a best-in-class ecosystem of partners. He’s passionate about bringing unique solutions to market and fostering strategic partnerships that align with the goals of Freshworks. The North America and LATAM partner teams strive to create the best possible experience, with industry-leading solutions, for Freshworks’ partners and customers.

Marcelo Borges
LATAM Senior Manager, Channel Sales
Marcelo Borges
LATAM Senior Manager, Channel Sales
Marcelo Borges Albuquerque is Head of Strategic Alliances & Partners for Latin America at Freshworks, where he leads the company's strategic partner ecosystem, driving business growth and supporting organizations on their digital transformation journey through Artificial Intelligence (AI), Customer Experience (CX), Employee Experience (EX), and IT Service Management (ITSM).

Marco Tiburcio
Senior Manager, CX Channels, Americas
Marco Tiburcio
Senior Manager, CX Channels, Americas
Marco is the Head of Customer Experience Channels for the Americas at Freshworks, leading the partner strategy in North America and Latin America. He works on developing strategic partnerships, creating new business opportunities, and aligning with sales teams to accelerate company growth. With experience in channels and market expansion, Marco has built his career developing partner ecosystems and go-to-market strategies across different countries in the Americas.
Ponentes adicionales
André Bondesan
Matheus Benatti
Agenda
8:00AM
60 minutesCafé de Bienvenidas
Meal
9:00AM
10 minutesApertura
Other
Introducción a los Executivos Freshworks y Agenda
Marcelo Borges
LATAM Senior Manager, Channel Sales
9:25AM
25 minutesEstrategia del ecosistema y oportunidades de Freshworks en América Latina y Brasil
Other
Kuntal Vahalia
Senior Vice President - Global Channels & Alliances
9:50AM
30 minutesVisión de futuro: Innovaciones y roadmap Freshservice
Other
Conozca las innovaciones más recientes y la dirección futura de Freshservice. Abordaremos el enfoque principal del roadmap, las funcionalidades previstas y las inversiones que están dando forma a la próxima generación de la plataforma Freshwork
Payal Patel
Senior Director, Solution Engineering
10:20AM
20 minutesSales Plays
Other
Los programas de ventas combinan segmentación, mensajes, contenido y capacitación para que los vendedores generen más negocios hoy mismo.
Marcelo Borges
LATAM Senior Manager, Channel Sales
10:40AM
30 minutesPanel
Other
Panel de Preguntas y Respuestas—
Marcelo Borges
LATAM Senior Manager, Channel Sales
Kuntal Vahalia
Senior Vice President - Global Channels & Alliances
Matt Sorenson
Sr. Director, Strategic Alliances
Payal Patel
Senior Director, Solution Engineering
11:10AM
20 minutesReceso de la mañana
Break
Café de bienvenida para Practitioners / Ingenieros de Sistemas
11:30AM
80 minutesAprovechando el potencial de la IA con Freddy AI Agent y Copilott
Session
Descubra cómo Freddy AI Agent y Freddy AI Copilot están transformando la experiencia de los empleados y agentes. Esta sesión interactiva abordará las características clave, los casos de uso prácticos y cómo posicionar la IA de Freshworks para impulsar la automatización, la productividad y resultados medibles para el cliente. Sesión hands-on (traiga su laptop).
Matheus Benetti
Principal Solution Engineering
12:50PM
70 minutesComida
Meal
2:00PM
80 minutesITAM y CMDB: De la visibilidad de la infraestructura a la acción
Session
Profundice sus conocimientos sobre ITAM, CMDB, descubrimiento y gestión de infraestructura en Freshservice. Abordaremos conceptos fundamentales de CMDB, exploraremos cómo se integran los activos descubiertos y sus relaciones, y utilizaremos experiencias interactivas con el producto, como Storylane, para dar vida a la solución. Sesión hands-on (traiga su laptop).
Matheus Benetti
Principal Solution Engineering
3:20PM
80 minutesExpandiendo el alcance más allá de TI con la Gestión de Servicios Empresariales (Enterprise Service Management)
Session
Descubra cómo Freshservice puede ir más allá de TI para impulsar la prestación de servicios en RR. HH. y otras áreas de negocio. Exploraremos las capacidades de ESM, los recorridos (Journeys), los casos de uso principales y cómo identificar oportunidades concretas capaces de generar una estrategia de expansión gradual en toda la organización. Sesión hands-on (traiga su laptop).
Matheus Benetti
Principal Solution Engineering
4:40PM
20 minutesCierre
Keynote
Conclusiones, próximos pasos y encuesta de satisfacción
Matt Sorenson
Sr. Director, Strategic Alliances
Marcelo Borges
LATAM Senior Manager, Channel Sales
5:00PM
Happy Hour
Meal
