Real-time email conversations

Respond to and resolve emails effortlessly right from your Freshworks Customer Service Suite inbox

What’s more

Connect multiple mailboxes

Configure and manage as many support email addresses as you have or need.

Identify channels distinctly

All incoming emails will be identifiable with an ‘Email’ tag added to the conversations.

Engage customers effectively

Format responses, add emojis, images, or FAQs, use canned responses, and even attach files.

Let channels not be barriers to exceptional support

Connect your mailbox with Freshworks Customer Service Suite and get started immediately!

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