Key features of integrating 8x8 with Freshdesk include: Out-of-the-box integration with minimal setup required. Screen-Pop and Contextual Information: Automatically retrieve and present Freshdesk records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions. Interaction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'. Click to Call: Streamline call initiation by simply clicking on a phone number within Freshdesk, eliminating the need for manual entry and saving valuable time.