Alloy brings your customer feedback to life. By connecting directly with Freshdesk, Alloy automatically transforms support tickets into interactive product prototypes — turning customer pain points and feature requests into tangible design ideas. This helps product managers, designers, and engineers instantly visualize what customers are asking for, bridging the gap between customer support and product development. Why Alloy? - Reduces time spent translating support feedback into actionable product ideas. - Helps prioritize product improvements based on real customer needs. - Enables faster collaboration between support, product, and design teams. - Improves customer satisfaction by ensuring feedback directly influences product design. Top Features: - AI-powered Prototype Generation: Converts Freshdesk tickets into visual mockups automatically. - Context-rich Design Previews: Displays customer feedback alongside generated UI concepts for better understanding. - One-click Integration: Instantly connects with your Freshdesk workspace — no coding required. - Shareable Prototypes: Easily share generated designs with your team or stakeholders. Example Use Case: A customer support agent receives multiple tickets requesting a new dashboard feature. Instead of forwarding a vague summary to the product team, the agent opens Alloy in Freshdesk. With one click, Alloy generates a prototype of the requested dashboard. The product manager reviews it, refines it with the designer, and uses it to discuss prioritization in the next sprint meeting. Alloy helps teams move from “What do users mean?” to “Here’s what we can build” — instantly!