Assembled
Verified by FreshworksSync conversations, agent details, and statuses between Freshchat and Assembled for smooth workforce management.
Published by Freshworks(about 10 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
.png)
.png)
Integrate Freshchat/Freshdesk Omni with Assembled to streamline workforce management and communication. This integration ensures that conversations, agent details, and agent's availability statuses are synced seamlessly, enabling better collaboration and efficient operations. Gain a unified view of your team's performance and availability across platforms.
This integration enables the following:
- Conversation Sync: Automatically sync Freshchat/Freshdesk Omni conversations with Assembled for comprehensive communication tracking.
- Agent Details: Keep agent information up-to-date across platforms to streamline team management.
- Agent Status: Monitor availability by syncing statuses, including:
- Active Browser Status: Identify whether agents are actively engaged within Freshchat/Freshdesk Omni.
- IntelliAssign Status: Dynamically update availability based on IntelliAssign configurations in Freshchat/Freshdesk Omni.
Optimize your operations with this end-to-end integration.
App Details
Categories
Developer Resources
Marketplace Resources
Loading Reviews...
App Details
Categories
Developer Resources
Marketplace Resources
1. The admin has to enter their Assembled API key on the app. To get the API Key, on Assembled,
navigate to Settings → API page [https://app.assembledhq.com/settings/api]
2. Admins would be able to choose the data that needs to be synced from Freshchat:
a. Sync Freshchat Agents:
1. Ensures that users who are both part of Freshchat and Assembled are mapped for data to
be sent. The email ID of the agent will be used for integration/agent alias in Assembled
2. Once the toggle is enabled, click on ‘Sync agents’ for the sync to happen
3. If you add new agents to Freshchat, go to the manage apps section, click on 'Edit Settings',
and then click on 'Sync agents'.
b. Sync Freshchat Agent Status:
This option sends the real-time availability status of agents to calculate Occupancy and
Adherence.
c. Sync Freshchat Conversations:
Send conversation data to Assembled for scheduling and forecasting
App Details
Categories
Developer Resources
Marketplace Resources
Loading Privacy and Security...
App Details
Categories