Atlassian Jira for Conversation Inbox
Verified by FreshworksCreate, link and view associated issues for contextual information right from the agent inbox.
Published by Freshworks(about 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
With the Freshchat-Jira integration, users can perform various actions from the Freshchat inbox without having to switch applications:
Create new Jira issues from Freshchat
Search for any Jira issue using the issue ID or Summary from Freshchat
Link existing issues to any Freshchat conversation
View a list of linked Jira issues for a particular conversation
View complete details directly on Jira with a single click
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Connecting Your Jira Account:
After clicking 'Install,' you can authenticate your Jira account. Ensure you have admin access to the account that you need to connect.
Connecting Your Freshchat Account:
1. Enter your Freshchat domain URL in the format yourcompany.freshchat.com. You can obtain this by navigating to Admin → API Settings → Your Chat URL.
2. Enter your Freshchat API key. This can also be found in the API settings from the previous step.
Configure:
1. Choose up to 10 Jira fields to display in the inbox.
2. Select the Jira projects from which agents can link, create, or view Jira issues.
3. Configure the sync settings by selecting which updates should be sent to Freshchat/Jira.
For more information about the app, visit https://crmsupport.freshworks.com/en/support/solutions/articles/50000009731
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