Get more out of your Freshworks products

Have complete control over all ticket attachments with this interactive attachments manager widget.

Free

4.0 (20)

2.4k installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

Install

Overview

Reviews

How to install?

This app allows you to organize all your ticket attachments, access them from one common location and download all the attachments. Once installed, the app can perform the following tasks without leaving Freshdesk: 1. View all attachments within the widget 2. Restrict agents from deleting the attachments of the ticket 3. Agents can download all the attachments in a single click 4. Display tags for tickets when a ticket/conversation is created with attachments 5. Agents can add existing attachments within the ticket directly from the attachment manager app Make life easier with the help of the Attachments Manager app. Write to us for any feedback.

4.0

2.4k installs

Gennj Venturini

7 days ago

very useful!

Ramanathan Narayanan

8 days ago

It is really helpful to be able to set automations for chat. But configuring is not always easy. Feedback I want to give is that if you want to update an automation, for example to just ad a new group or to correct a typo, you see constantly a save button but if you click on it you get an error. You first need to go trough all the steps of the automation to first press finalize. But then you must not forget to press save as well otherwise your changes are not saved. It would be good if you can change something quickly and save it or at least make sure the double verification of finish and save is more user friendly.

Nikku Randhawa

about 2 months ago

Your Application works for 1 or 2nd time in perfect manner. Later on it not works properly

Nikolas Nowakowski

3 months ago

Nice! If you uncheck the box that an agent can delete an attachment , the result is that the agent cannot delete an attachment.. Which is good because you don't want to loose attachments in a ticket.. BUT because of this you cannot delete attachments from your reply... So there are 2 options: 1) agent can delete every atttachment in the ticket 2) the agent can delete no attachments in the ticket... But I am missing a third option that is: agents can only delete attachments in their reply.

After clicking the install button, 1. In the Settings page, you will need to enter your Freshdesk subdomain and API key to authenticate 2. After the Freshdesk authentication, you will need to check attachments and tags option 3. Once that's done, click the Install button to finish the installation You are now good to go!