Auto Ticket Merger
Verified by FreshworksAutomatically merges tickets with the same subject created by a user within a certain time interval.
Published by Freshworks(about 11 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
This app brings a much needed functionality where if the same end user raises two or more tickets with the same subject in a short time span, the tickets created after the first one will all get automatically merged with the first ticket. (All the other tickets except the first one will be automatically marked as 'Closed'.)
Note: The primary connector is the email ID.
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1. Navigate to the Admin tab in Freshservice.
2. On the Helpdesk Productivity tab, click the “Apps” icon and go to “Get more Apps”.
3. In the Auto Ticket Merger app, enter the API key for the app to be authenticated and the time duration within which you want the tickets to be merged.
4. Click Install.
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