Unified IT for growing Managed Service Providers
Uncomplicate your growing MSP operations with an all-in-one suite that’s simple, secure, and tailored for diverse client needs.
Purpose-built for growing MSPs
Boost efficiency and client satisfaction with a dedicated IT service desk that’s easy to set up, secure by design, and built for client-specific workflows with automation at its core.
Streamlined service delivery, simplified
Unify client management and service delivery. Manage all your clients in one intuitive interface. Simplify operations, improve visibility, and reduce complexity effortlessly.
Easy setup and client-specific configuration
Scale your own operations more smoothly by standardizing processes, and customizing workflows and configurations for each client. Enable quick onboarding for new clients and adapt to unique needs without complexity.
Set the standard for operations and agent productivity
Drive efficiency and scale your business. Leverage automations to streamline operations, boost agent productivity, and gain insights from reporting, enabling profitable growth without scaling headcount or overhead.
Capabilities
Streamline client support, boost technician productivity, and deliver reliable, high-quality service. Explore Freshservice’s core features built specifically for MSPs.
IT Service Management
Streamline client request management with ITSM built for multi-client visibility and control.
Multi-channel
Enable client access via portals, email, and multiple languages for seamless, personalized service.
Knowledge Base
Give agents and clients a central hub for quick access to answers and self-service resources.
Automation & Workflow
Automate tasks with global and client-specific workflows to boost efficiency and response times.
Security & Compliance
Ensure robust data segregation and secure access with custom login policies and domain restrictions.
Analytics & Reporting
Access real-time insights into key metrics to drive smarter decisions and improve client service.
Integrate with your favorite apps
Freshservice for MSPs connects with the tools you rely on effortlessly.
A great user experience for both our team and our customers. It enabled us to consolidate on a single solution for many aspects of ITSM and furthered our agenda to provide high-quality, customer-intimate services. We have improved our ITSM process maturity by placing all the key processes in a single, easy-to-use solution, which could be easily tailored on a customer-by-customer basis.
With each new Reply Group client we onboard, we can spin up a new portal and workflows without needing to duplicate our entire service desk. We’re serving thousands of users with clean separation and compliance.
Providing managed services goes smoother with our unified suite
14 days. No credit card required. No strings attached.