Automatically merges tickets with the same subject created by a user within a certain time interval.
Free
3.8 (14)
900+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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OverviewReviews How to install?
This app brings a much needed functionality where if the same end user raises two or more tickets with the same subject in a short time span, the tickets created after the first one will all get automatically merged with the first ticket. (All the other tickets except the first one will be automatically marked as 'Closed'.)
Note: The primary connector is the email ID.
3.8
900+ installs
Sign in to review app
14
5
4
3
2
1
Joseph Aswin
about 2 months ago
test
Szymon Fraszczak vel Jószczak
about 2 months ago
Good in general, there could be more filtering options as the time-span as only variable is too limited. If it could be expanded to also tek groups or source into consideration that would be a great improvement.
Alexandru FLOREA
3 months ago
if the original ticket is closed, it still applies, useless, we lost clients because of it !
vikram s
4 months ago
sdfr
1. Navigate to the Admin tab in Freshservice.
2. On the Helpdesk Productivity tab, click the “Apps” icon and go to “Get more Apps”.
3. In the Auto Ticket Merger app, enter the API key for the app to be authenticated and the time duration within which you want the tickets to be merged.
4. Click Install.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 6.0
Released on Aug 24, 2023
Version 6.0:
Fixed a bug with merging tickets where the subject length exceeded 30 characters.
Version 5.0
Released on Jun 15, 2022
Version 4.0
Released on Sep 15, 2021
Version 3.0
Released on Sep 15, 2021
Version 2.0
Released on Sep 15, 2021
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