The Azure AD Connector App seamlessly sync users from Active Directory to contacts or agents in Freshdesk. This ensures that user data is consistently updated across both platforms, streamlining user management and enhancing operational efficiency. With the app, admins can do the following: 1. Automatically create or delete agents in Freshdesk when users are created or deleted in Azure AD. 2. Automatically create or delete contacts in Freshdesk when users are created or deleted in Azure AD.