Integration between Freshdesk and Azure DevOps. Create, link and notify DevOps items
Free
31 installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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Install
OverviewReviews How to install?
The Azure DevOps Freshdesk Integrator app enables the agent to create and link Work Items and notify to Linked Work Items without leaving their Freshdesk interface.
APP:
In the app, we are providing two buttons - New Work Item & Link to WI
New Work Item button:
The Support agent can select different types of fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Description, and Upload files.
Based on Freshdesk user inputs and selections in the Create new Work Item form, work item will be created instantly in the Azure DevOps.
Link to WI Button:
The Link to WI button in the Freshdesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem to the current Freshdesk ticket.
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1. Generate the Freshdesk token by referring to the following link, https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key
2. Generate the Azure DevOps token by referring to the following link, https://support.integratecloud.com/freshservice-azure-devops-connector/azure-dev-ops-vsts-token-creation-step-2-configure-the-app
3. Install the app from the Freshworks Marketplace.
4. Enter the domain name. E.g. if your Freshdesk account URL is https://usa.freshdesk.com, the domain name is usa.freshdesk.com.
5. Enter the Freshdesk API key as generate in the first step.
6. Enter your Azure DevOps account URL and the token as generated in the second step.
7. Click on validate to validate the app.
8. After the app validated successfully, click on the Install button to install the app..
9. Go to any of your Freshdesk tickets to use the app.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 3.0
Released on Feb 06, 2024
Removed the FREE TRIAL content
Version 2.0
Released on Nov 21, 2023
bugs fixed and content also updated
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