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OverviewReviews How to install?
Specify existing tickets ids by uploading a CSV/XLS(X) file and update ticket fields values or delete tickets.
Limits:
The supported file size limit is 25000 rows (tickets ids).
A reference sample file is available for download from within the app.
The access to the app can be limited by specifying allowed groups, roles or agents emails.
Only 1 active app session (tab) is allowed.
It is required to keep the web browser tab open the whole time during the bulk action.
The results of the bulk ticket action will be displayed in the relevant section per each ticket.
4.8
1.8k installs
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32
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1
Cameron Read
29 days ago
If i could give this application more stars, i would. Our helpdesk got stuck in an auto reply loop with another company over night which resulted in almost 40k tickets! Thankfully i was able to bulk delete these with the app.
Kurt Podschlne
about 2 months ago
Not able to export/update enough rows
Sara Overton
2 months ago
Makes it easy to update multiple tickets at a time.
Артем Ваулин
5 months ago
Good app. Eliminated routine work during migration
1) Select the required action (Update or Delete).
2) Upload a list of existing tickets id in a CSV or XLSX file.
3) If you’ve previously selected the “Update” action, select a Freshdesk ticket field from the dropdown, click the “Add” button and specify the selected field value. Repeat this step for each ticket field that needs to be updated.
4) Once ready, click the “Update” or the “Delete” button below depending on the selected action at step №1.
5) Wait until the app completes the task. The results will be displayed in the relevant section. In case the ticket has not been updated, the relevant errors will be displayed.
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Version History
Version 3.0
Released on May 23, 2022
Version 2.0
Released on Jan 05, 2022
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